Supervisor I (Store Leadership)

Tapestry
United States
Workplace: OnsiteFull timeUSD 16 - 24.75Function: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Customer focus","Leadership","Multi-tasking","Attention to detail"]

Lead daily store operations with a customer-first, high-energy approach, driving personal and team sales performance against KPI targets. Build client relationships through proactive outreach to ensure exceptional in-store and after-sales experiences, including VIP retention. Coach and develop team members, supporting recruitment, onboarding, training, and performance feedback. Oversee opening/closing procedures, cash handling, POS transactions, inventory accuracy, and omnichannel initiatives such as live-stream shopping.

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FursaFursa
Tapestry
Tapestry
4 days ago

Supervisor I (Store Leadership)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead daily store operations with a customer-first, high-energy approach, driving personal and team sales performance against KPI targets. Build client relationships through proactive outreach to ensure exceptional in-store and after-sales experiences, including VIP retention. Coach and develop team members, supporting recruitment, onboarding, training, and performance feedback. Oversee opening/closing procedures, cash handling, POS transactions, inventory accuracy, and omnichannel initiatives such as live-stream shopping.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance and lead the team to achieve sales and KPI targets by analyzing metrics and implementing best practices.
  • •Build client relationships via proactive outreach and kate spade service standards to drive repeat business and VIP retention.
  • •Coach and develop the team by supporting recruitment, onboarding, training, and providing performance feedback to store leadership.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Oversee operational excellence by processing POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) and directing replenishment to the sales floor.

Pay and Benefits

Salary: USD 16 - 24.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred), or a combination of education and experience.
  • •Strong written and verbal communication skills with the ability to detail-orient, multitask, and prioritize effectively.
  • •Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems.
Experience:2+ yearsRetailLuxury retail
Skills:CommunicationCustomer focusLeadershipMulti-taskingAttention to detail
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointOutlookPOSOmni-channelLive-stream shoppingSocial mediaClienteling systems

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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