Dealer Success Manager

Discover Financial
United States
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Influencing","Analytical thinking","Attention to detail","Adaptability"]

Serve as a strategic, customer-centric partner to auto dealers within Capital One’s Sales process, driving success and retention for Navigator Platform subscribers. You’ll own customer adoption and retention lifecycle outcomes, provide subject-matter expertise, troubleshoot product/process issues, and lead sales enablement and training. Partner closely with POD counterparts to improve processes aligned to customer outcomes, while traveling to dealerships across the Tampa metro and nearby areas to execute enablement and ROI conversations.

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Discover Financial
Discover Financial
1 day ago

Dealer Success Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a strategic, customer-centric partner to auto dealers within Capital One’s Sales process, driving success and retention for Navigator Platform subscribers. You’ll own customer adoption and retention lifecycle outcomes, provide subject-matter expertise, troubleshoot product/process issues, and lead sales enablement and training. Partner closely with POD counterparts to improve processes aligned to customer outcomes, while traveling to dealerships across the Tampa metro and nearby areas to execute enablement and ROI conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Area Sales Manager and POD team members to develop and execute market strategies and achieve unified sales goals.
  • •Contribute to Navigator Platform subscriber acquisition and support retention lifecycle ownership.
  • •Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
  • •Provide subject matter expertise and troubleshoot product and process issues related to Navigator Platform.
  • •Conduct frequent in-market dealership visits to foster relationships and execute customer enablement activities.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 1 year of experience in process management
  • •At least 1 year of experience in relationship management
  • •2+ years of experience in process management
  • •2+ years of experience in relationship management
Experience:1+ years
Education:High School
Skills:CommunicationInfluencingAnalytical thinkingAttention to detailAdaptability
Tech Stack:Navigator PlatformROI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn