Content Quality and Evaluation Specialist - AI Data Service Operations

TikTok
Ho Chi Minh City
Full timeFunction: Content & Editorial (Writing/Editing)Education: bachelorsSkills: ["Attention to detail","Written communication","Clarity","Linguistic consistency","Solution-oriented thinking"]

Join the ADSO team to develop and maintain operational guidelines and high-quality testing sets that calibrate QA, arbitration, and content evaluation. You’ll analyze ambiguous, high-risk cases to reduce enforcement discrepancies, identify misapplication patterns, and improve reviewer accuracy and consistency. Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams, while tracking quality metrics and supporting quality initiatives to enhance enforcement effectiveness.

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FursaFursa
TikTok
TikTok
14 hours ago

Content Quality and Evaluation Specialist - AI Data Service Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join the ADSO team to develop and maintain operational guidelines and high-quality testing sets that calibrate QA, arbitration, and content evaluation. You’ll analyze ambiguous, high-risk cases to reduce enforcement discrepancies, identify misapplication patterns, and improve reviewer accuracy and consistency. Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams, while tracking quality metrics and supporting quality initiatives to enhance enforcement effectiveness.
Location: Ho Chi Minh City
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

  • •Develop, refine, and maintain Operational Guidelines for assigned policy areas by translating policy intent into actionable instructions.
  • •Produce, validate, and maintain testing sets for calibration, QA evaluation, arbitration, and operational assessments with balanced scenario and edge-case coverage.
  • •Analyze complex, ambiguous, and high-risk cases to provide structured clarifications and reduce enforcement discrepancies.
  • •Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps.
  • •Collaborate cross-functionally and track quality/operational metrics to drive continuous improvements in enforcement accuracy and workflow efficiency.

Key Requirements

  • •Bachelor’s degree in Social Sciences, Arts & Humanities, or a related field.
  • •Proficient in English with strong attention to detail, clarity, and linguistic consistency, plus strong written communication skills.
  • •Valuable experience from internship, academic projects, campus organizations, or full-time work in quality assurance, training, editorial review, operations, or related fields.
  • •Strong interest in policy, content moderation, and quality operations, with exposure through internships, research, projects, or student activities as a plus.
  • •Ability to interpret and apply complex guidelines in writing-focused workflows, including evaluating qualitative content and using data to improve processes, plus the ability to design interactive training materials.
Education:Bachelor's in Social Sciences, Arts & Humanities (or related field)
Skills:Attention to detailWritten communicationClarityLinguistic consistencySolution-oriented thinking
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn