Technical Support Engineer (English/French)

Eaton
Querétaro
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Decision-making","Cross-functional collaboration","Business acumen","Customer orientation","Continuous learning","Adaptability"]

Deliver advanced technical support for Eaton’s Digital Solutions portfolio across the full product lifecycle, from pre-sales guidance to post-deployment troubleshooting. You’ll troubleshoot issues involving software, digital platforms, and electrical systems, support system configuration (GUI navigation, password management, alarms), and collaborate cross-functionally to escalate and resolve complex problems. Handle high-volume customer interactions via phone, email, and chat, while communicating product value propositions and identifying qualified leads.

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Eaton
Eaton
5 days ago

Technical Support Engineer (English/French)

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Last checked: 7 hours agoStatus: Live

Job Summary

Deliver advanced technical support for Eaton’s Digital Solutions portfolio across the full product lifecycle, from pre-sales guidance to post-deployment troubleshooting. You’ll troubleshoot issues involving software, digital platforms, and electrical systems, support system configuration (GUI navigation, password management, alarms), and collaborate cross-functionally to escalate and resolve complex problems. Handle high-volume customer interactions via phone, email, and chat, while communicating product value propositions and identifying qualified leads.
Location: Querétaro
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide advanced technical support for Eaton’s digital product portfolio to ensure a seamless customer experience.
  • •Serve as a trusted advisor to customers by supporting product selection, configuration, and application use.
  • •Troubleshoot and resolve issues related to software, digital platforms, and electrical systems by identifying root causes and driving resolution.
  • •Support system configuration including GUI navigation, password management, alarms, and core functionality.
  • •Manage high-volume customer interactions via phone, email, and chat; escalate and resolve complex issues and identify qualified leads.

Key Requirements

  • •Bachelor’s degree in Engineering (electrical or electronic preferred).
  • •Minimum 3 years of experience in the electrical industry (project management, engineering, or sales/quotations).
  • •Experience with Power Systems or Electrical Distribution.
  • •At least 2 years in technical support, software, or IT environments.
  • •Fluent in English and French (required).
Experience:3+ yearsElectrical industryPower systemsDigital platforms
Education:Bachelor's in Engineering (electrical or electronic preferred)
Skills:Problem-solvingDecision-makingCross-functional collaborationBusiness acumenCustomer orientationContinuous learningAdaptability
Languages:EnglishFrench

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn