Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)

Pair Team
United States
Workplace: HybridFull timeUSD 25+ hourlyFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Empathy","Cultural fluency","Collaboration","Organizational skills","Problem-solving"]

Manage an ongoing caseload of individuals with serious mental illness, substance use disorder, homelessness, and other high medical needs using evidence-based, relationship-centered care navigation. Conduct periodic telephonic and SMS outreach, build Health Action Plans/Shared Care Plans, and coordinate access to community supports and appointments. Partner with the Enhanced Care Management team through systematic case reviews, while meeting monthly encounter metrics and collaborating using online platforms and technology.

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Pair Team
Pair Team
1 day ago

Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)

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Last checked: 9 hours agoStatus: Live

Job Summary

Manage an ongoing caseload of individuals with serious mental illness, substance use disorder, homelessness, and other high medical needs using evidence-based, relationship-centered care navigation. Conduct periodic telephonic and SMS outreach, build Health Action Plans/Shared Care Plans, and coordinate access to community supports and appointments. Partner with the Enhanced Care Management team through systematic case reviews, while meeting monthly encounter metrics and collaborating using online platforms and technology.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Maintain an ongoing caseload and use evidence-based approaches to promote engagement and health goal achievement.
  • •Use relationship-based strategies to support social support navigation for members who may be hesitant or distrustful.
  • •Conduct periodic telephonic and SMS outreach for timely follow-up.
  • •Work with members to identify health/wellness goals and incorporate them into Health Action Plans/Shared Care Plans.
  • •Collaborate with the Enhanced Care Management team via systematic case reviews and consult with clinicians before taking clinical actions.

Pay and Benefits

Salary: USD 25 hourly
Perks:Health InsuranceVisionDental401kHome Office

Key Requirements

  • •1+ years of general work experience (case management preferred).
  • •Physically located in California.
  • •Bilingual—English/Spanish; strong cultural fluency.
  • •High empathy and ability to work collaboratively in a multidisciplinary team.
  • •Strong technical skills and comfort with technology (e.g., CRM databases, basic Excel/Word, email, video conferencing).
Experience:1+ years
Skills:EmpathyCultural fluencyCollaborationOrganizational skillsProblem-solving
Licenses:Driver’s licenseAuto liability insurance
Languages:EnglishSpanish
Tech Stack:CRM databasesExcelWordEmailVideo conferencingSMSTelephonic outreachOnline platforms

Company Brief

Pair Team
Provides talent sourcing and team-building services, matching companies with vetted engineers and product specialists to form remote or in-house development teams and accelerate product delivery.
Industry: Recruitment Agencies
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