Xsolla

1 month ago

Solutions Engineer — Enterprise Partners

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Join a hands-on, partner-facing engineering team as the technical point of contact for enterprise partners. You’ll troubleshoot integrations, answer API questions on live calls, manage tickets, and ensure launches are technically ready, collaborating with Customer Success, Tech Leads, and QA to keep partners aligned and issues resolved quickly.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the technical liaison for strategic enterprise partners during the post-sales relationship.
•Join partner calls to answer technical questions in real time and resolve concerns on the spot.
•Create, own, and drive Xsolla Service Desk tickets to resolution — acting as both reporter and assignee on the issues you handle.
•Triage incoming issues: handle technical questions directly, route non-technical ones to Customer Success, and assign complex defects to the right engineering owner.
•For live production-impacting issues, drive to root cause and confirmed fix — convening the on-call team in a live session when necessary.

Pay and Benefits

Salary: CAD 100,000 - 125,000 annually

Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

•Strong working knowledge of REST APIs, JSON, and webhooks; able to read documentation, construct and interpret requests/responses, and reason about payload structure and edge cases.

Experience:Video game commercePaymentsE-commerceFintech

Skills:CommunicationProblem-solvingOwnershipAnalyticalTeamwork

Languages:English

Tech Stack:REST APIsJSONWebhooksJira

Company Brief

Xsolla

Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sherman Oaks, Los Angeles, United States

Founded: 2005

Website LinkedIn

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Xsolla

1 month ago

Solutions Engineer — Enterprise Partners

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the technical liaison for strategic enterprise partners during the post-sales relationship.
•Join partner calls to answer technical questions in real time and resolve concerns on the spot.
•Create, own, and drive Xsolla Service Desk tickets to resolution — acting as both reporter and assignee on the issues you handle.
•Triage incoming issues: handle technical questions directly, route non-technical ones to Customer Success, and assign complex defects to the right engineering owner.
•For live production-impacting issues, drive to root cause and confirmed fix — convening the on-call team in a live session when necessary.

Pay and Benefits

Salary: CAD 100,000 - 125,000 annually

Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

•Strong working knowledge of REST APIs, JSON, and webhooks; able to read documentation, construct and interpret requests/responses, and reason about payload structure and edge cases.

Experience:Video game commercePaymentsE-commerceFintech

Skills:CommunicationProblem-solvingOwnershipAnalyticalTeamwork

Languages:English

Tech Stack:REST APIsJSONWebhooksJira

Company Brief

Xsolla

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sherman Oaks, Los Angeles, United States

Founded: 2005

Website LinkedIn