Solutions Engineer — Enterprise Partners

Xsolla
Canada
Workplace: RemoteFull timeCAD 100,000 - 125,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Ownership","Analytical","Teamwork"]

Join a hands-on, partner-facing engineering team as the technical point of contact for enterprise partners. You’ll troubleshoot integrations, answer API questions on live calls, manage tickets, and ensure launches are technically ready, collaborating with Customer Success, Tech Leads, and QA to keep partners aligned and issues resolved quickly.

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FursaFursa
Xsolla
Xsolla
3 months ago

Solutions Engineer — Enterprise Partners

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join a hands-on, partner-facing engineering team as the technical point of contact for enterprise partners. You’ll troubleshoot integrations, answer API questions on live calls, manage tickets, and ensure launches are technically ready, collaborating with Customer Success, Tech Leads, and QA to keep partners aligned and issues resolved quickly.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the technical liaison for strategic enterprise partners during the post-sales relationship.
  • •Join partner calls to answer technical questions in real time and resolve concerns on the spot.
  • •Create, own, and drive Xsolla Service Desk tickets to resolution — acting as both reporter and assignee on the issues you handle.
  • •Triage incoming issues: handle technical questions directly, route non-technical ones to Customer Success, and assign complex defects to the right engineering owner.
  • •For live production-impacting issues, drive to root cause and confirmed fix — convening the on-call team in a live session when necessary.

Pay and Benefits

Salary: CAD 100,000 - 125,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •Strong working knowledge of REST APIs, JSON, and webhooks; able to read documentation, construct and interpret requests/responses, and reason about payload structure and edge cases.
Experience:Video game commercePaymentsE-commerceFintech
Skills:CommunicationProblem-solvingOwnershipAnalyticalTeamwork
Languages:English
Tech Stack:REST APIsJSONWebhooksJira

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn