Product Specialist

Juicebox
San Francisco
Workplace: OnsiteFull timeUSD 100,000 - 140,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Calm under pressure","Curiosity","Organization","Cross-functional coordination"]

Respond to live support requests and product questions across Intercom, Slack, and email. Investigate live issues by replicating bugs and gathering technical details, then create well-scoped bug reports with repro steps and priority guidance. Partner with engineering and product to coordinate resolutions, track progress, and follow up with users on fixes or workarounds. Maintain documentation and support workflows while flagging recurring customer pain points to product leadership.

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FursaFursa
Juicebox
Juicebox
2 days ago

Product Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Respond to live support requests and product questions across Intercom, Slack, and email. Investigate live issues by replicating bugs and gathering technical details, then create well-scoped bug reports with repro steps and priority guidance. Partner with engineering and product to coordinate resolutions, track progress, and follow up with users on fixes or workarounds. Maintain documentation and support workflows while flagging recurring customer pain points to product leadership.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Respond to incoming support tickets and product questions via Intercom, Slack, and email.
  • •Investigate live issues by replicating bugs and gathering technical details.
  • •Create well-scoped bug reports with context, repro steps, and priority guidance.
  • •Partner with engineering and product to coordinate resolution, track progress, and follow up with users on fixes or workarounds.
  • •Maintain documentation, internal tools, and support workflows; identify recurring feedback themes and flag insights to product leadership.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionWellness StipendCommuting StipendMeal Stipend

Key Requirements

  • •2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company.
  • •Calm, clear communication with the ability to support customers when they’re blocked.
  • •Curious and scrappy—able to investigate bugs, run tests, and clarify edge cases.
  • •Can balance fast response times with thoughtful root-cause analysis.
  • •Organized and proactive, comfortable coordinating across functions; based in SF or open to relocating for in-office 5 days/week.
Experience:SaaSCustomer support
Skills:CommunicationCalm under pressureCuriosityOrganizationCross-functional coordination
Tech Stack:IntercomSlackLinearNotionHubSpotPostHog

Company Brief

Juicebox
Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.
Industry: HR Tech
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedIn