Assistant Branch Manager (Virtual)

Qureos
Dallas
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Customer relationship management","Communication","Problem-solving","Organizational skills"]

Assist in managing branch operations by partnering with the Branch Manager to deliver excellent customer service across phone, email, chat, and video. Support employee coaching, training, and performance monitoring, while helping drive sales, service, and productivity goals. Resolve customer concerns, ensure compliance with policies and regulatory requirements, and use operational reports to identify improvements. Manage scheduling, workflows, and branch performance updates in a remote or hybrid environment.

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FursaFursa
Qureos
Qureos
3 weeks ago

Assistant Branch Manager (Virtual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Assist in managing branch operations by partnering with the Branch Manager to deliver excellent customer service across phone, email, chat, and video. Support employee coaching, training, and performance monitoring, while helping drive sales, service, and productivity goals. Resolve customer concerns, ensure compliance with policies and regulatory requirements, and use operational reports to identify improvements. Manage scheduling, workflows, and branch performance updates in a remote or hybrid environment.
Location: Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Branch Manager in overseeing daily branch operations.
  • •Deliver exceptional customer service through phone, email, chat, and video interactions.
  • •Assist with employee coaching, training, and performance monitoring.
  • •Help achieve sales, service, and productivity goals while resolving customer concerns and escalating complex issues.
  • •Ensure compliance with company policies and regulatory requirements, monitor operational reports, and support scheduling, workflow management, and administrative tasks.

Key Requirements

  • •Bachelor’s degree in Business, Finance, Management, or a related field (preferred).
  • •Customer service, banking, retail, or management experience.
  • •Previous supervisory or leadership experience is preferred.
  • •Strong communication and interpersonal skills with excellent problem-solving and decision-making.
  • •Proficiency with Microsoft Office and virtual collaboration tools; able to multitask and work independently in a remote environment.
Experience:BankingRetailCustomer service
Education:Bachelor's
Skills:LeadershipCustomer relationship managementCommunicationProblem-solvingOrganizational skills
Tech Stack:Microsoft Office

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn