Customer Success Manager, Enterprise

Airwallex
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Attention to detail","Multitasking"]

Own enterprise customer onboarding and go-live for Airwallex, partnering with Account Executives to drive product adoption and ensure smooth implementation. Act as the key liaison across clients, AEs, and cross-functional teams while coordinating completion of KYC, KYB, and RFI requirements. Support sales operations with handovers and readiness activities, troubleshoot onboarding issues, and manage escalations to achieve timely resolutions and improve customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
2 days ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own enterprise customer onboarding and go-live for Airwallex, partnering with Account Executives to drive product adoption and ensure smooth implementation. Act as the key liaison across clients, AEs, and cross-functional teams while coordinating completion of KYC, KYB, and RFI requirements. Support sales operations with handovers and readiness activities, troubleshoot onboarding issues, and manage escalations to achieve timely resolutions and improve customer experience.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with Account Executives to prepare clients for implementation and go-live, coordinating onboarding and driving product adoption
  • •Coordinate completion of KYC, KYB, and RFI requirements, resolving blockers and ensuring timely completion
  • •Support sales operations with client onboarding, opportunity handovers, implementation readiness, and internal coordination
  • •Serve as the key contact for client queries and onboarding issues, coordinating escalations for timely resolutions
  • •Manage stakeholder communication and maintain client relationships from onboarding through go-live while capturing feedback

Key Requirements

  • •Bachelor’s degree or above
  • •At least 2-4 years experience in customer service or sales support environment
  • •Proven experience managing client communication and escalations
  • •Strong verbal and written communication in English
  • •Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
Experience:2-4 yearsPaymentsFintechStart-up
Education:Bachelor's
Skills:CommunicationProblem-solvingCollaborationAttention to detailMultitasking
Languages:EnglishCantoneseMandarin
Tech Stack:SalesforceGoogle Suite

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor