NTT

2 years ago

Technical Specialist MS - Systems

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Last checked: 21 hours agoStatus: Live

Job Summary

Provide L3 managed services support by proactively identifying and resolving complex client incidents and problems across multiple technology domains. Configure and validate client infrastructure, monitor systems and respond to alerts, investigate root causes, and escalate to vendors when needed. Maintain zero missed SLA conditions through continual operational improvements, quality assurance, and operational reviews, while coaching L2 teams and supporting disaster recovery implementations and tests.

Location: Delhi

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Configure, install, test, and ensure assigned client infrastructure is operational.
•Use monitoring tools to respond to alerts and perform necessary checks.
•Identify problems and errors, log incidents with required detail, and investigate root causes for complex issues.
•Analyze, assign, and escalate high-complexity support calls, including vendor escalation when necessary.
•Support operational improvements (including automation opportunities), coach L2 teams, and help deliver disaster recovery functions and tests.

Key Requirements

•Bachelor's degree (or equivalent IT/Computing work experience).
•Certifications relevant to provided services; strong examples include CCNP/CCIE, CISSP, and VMware/Azure/AWS certifications.
•Seasoned Managed Services experience handling complex cross-technology infrastructure.
•Working knowledge of ITIL processes.
•Experience working with vendors and/or third parties.

Experience:Managed servicesICTITIL

Education:Bachelor's

Skills:CommunicationPlanningPositive outlookWork under pressureActive listening

Certifications:CCNPCCNP in SecurityPCNSECCIECISSPVMware Certified Professional: Data Centre VirtualizationVMware Certified Specialist – Cloud ProviderVMware Site Recovery Manager: Install, Configure, ManageMicrosoft Certified: Azure Architect ExpertAWS Certified: Solutions Architect AssociateVeeam Certified Engineer (VMCE)Rubrik Certified Systems AdministratorOracle Cloud Infrastructure Architect ProfessionalSAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4SAP Technology ConsultantSAP Certified Technology Associate - SAP HANA 2.0IBM Certified System Administrator - WebSphere Application Server Network

Tech Stack:ITILVMwareMicrosoft AzureAWSGoogle Cloud Platform (GCP)Oracle Cloud Infrastructure (OCI)VeeamRubrikZertoPureVxrailSAPSAP HANAWebSphere Application ServerDisaster RecoveryFirewall

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT