Technical Support Engineer 2 - AI Networking

Dell
Oklahoma City
Workplace: OnsiteFull timeUSD 74,205 - 96,030 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Analytical troubleshooting","Priority judgment","Customer-focused","Operational excellence","Documentation"]

Resolve enterprise customer-reported issues for Dell & Nvidia AI Networking solutions across cloud, datacenter, and edge networking environments (traditional and open networking). Triage and own intake-driven cases through to customer satisfaction, coordinate with engineering and internal backline teams, and maintain thorough lifecycle documentation. Contribute to hardware/software quality by reporting bugs to the Product Quality team, while driving timely updates and operational excellence.

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FursaFursa
Dell
Dell
3 days ago

Technical Support Engineer 2 - AI Networking

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Last checked: 3 hours agoStatus: Live

Job Summary

Resolve enterprise customer-reported issues for Dell & Nvidia AI Networking solutions across cloud, datacenter, and edge networking environments (traditional and open networking). Triage and own intake-driven cases through to customer satisfaction, coordinate with engineering and internal backline teams, and maintain thorough lifecycle documentation. Contribute to hardware/software quality by reporting bugs to the Product Quality team, while driving timely updates and operational excellence.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and resolve enterprise customer-reported issues from various intake models through to resolution.
  • •Document relevant technical information across the issue lifecycle and provide timely customer progress updates.
  • •Coordinate with internal stakeholders (e.g., Engineering and backline teams) during resolution.
  • •Contribute to hardware and software quality by reporting bugs and issues to backline teams.
  • •Drive operational excellence by ensuring quality closures and using required tools and processes (e.g., knowledge sharing, tasks, projects).

Pay and Benefits

Salary: USD 74,205 - 96,030 annually

Key Requirements

  • •3-5 years of experience integrating and troubleshooting servers, storage, and networking technologies in a datacenter environment.
  • •Extensive knowledge of networking AI solutions (datacenter and edge), including cloud computing concepts, open networking, SD-WAN fundamentals, and Linux fundamentals.
  • •Expertise in core networking technologies: Layer-2 fundamentals, spanning tree, port channels, AAA, Layer-3 concepts, and routing protocols, plus familiarity with BGP, VxLAN, and EVPN.
  • •Strong communication and analytical troubleshooting skills, with the ability to quickly judge priorities during challenging situations.
  • •Experience working in highly technical, highly complex enterprise customer environments.
Experience:3-5 years
Skills:CommunicationAnalytical troubleshootingPriority judgmentCustomer-focusedOperational excellenceDocumentation
Certifications:CCNPCCIECCDPCCDEJNCPJNCIEDell Proven professional certificationsRHCERHABCNPBCFPCWNPACMPACMXACDXCWNEVCPVCAPMCSEMSM
Tech Stack:ServersStorageNetworkingDatacenterCloud ComputingOpen NetworkingSD-WANLinuxLayer-2 fundamentalsSpanning TreePort ChannelsAAALayer-3 conceptsRouting ProtocolsBGPVxLANEVPNCompute

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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