Retail Personal Banker Associate II- East Lansing

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Customer service","Consultative selling","Risk awareness","Professional communication","Relationship building"]

After a 9-week onboarding and education program with rotations in operations and sales/service, you’ll become a Retail Personal Banker II focused on sales development and relationship building. Sell a full range of banking products to existing and prospective customers, promote deposit/loan/fee-based services, and support retention. Use a consultative sales process, Financial Needs Assessment, and marketing tools to secure periodic reviews, meet production goals, and provide professional customer support while managing risk responsibly.

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Fifth Third Bancorp
Fifth Third Bancorp
1 hour ago

Retail Personal Banker Associate II- East Lansing

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Last checked: 1 hour agoStatus: Live

Job Summary

After a 9-week onboarding and education program with rotations in operations and sales/service, you’ll become a Retail Personal Banker II focused on sales development and relationship building. Sell a full range of banking products to existing and prospective customers, promote deposit/loan/fee-based services, and support retention. Use a consultative sales process, Financial Needs Assessment, and marketing tools to secure periodic reviews, meet production goals, and provide professional customer support while managing risk responsibly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
  • •Maintain in-depth knowledge of retail consumer and small business products/services and recommend appropriate solutions.
  • •Proactively use CAMP and other approved marketing tools to reach customers and set appointments for periodic financial reviews.
  • •Primarily cross-sell to existing customers and conduct outside sales activities as directed.
  • •Manage customer inquiries and issues, promote customer satisfaction, and follow policies/procedures while opening/servicing retail products and supporting consumer loan/bankcard processes.
Travel: Medium travel

Key Requirements

  • •College degree or work experience with transferrable skills, or a combination of education and experience.
  • •Experience in the financial industry preferred.
  • •Ability to develop comfort with sales activities to acquire new customers and cross-sell to existing customers.
  • •Demonstrated understanding of advanced math functions for analysis of credit and financial information.
  • •This position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.
Experience:Financial industry
Education:Bachelor's
Skills:Customer serviceConsultative sellingRisk awarenessProfessional communicationRelationship building
Certifications:S.A.F.E. Act registrationNMLS
Tech Stack:CAMP

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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