Contact Centre Associate (UAE National).

Commercial Bank of Dubai
Ras Al Khaimah
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Compliance-minded"]

Deliver professional one-stop customer service by answering incoming calls and following established policies and procedures. Provide accurate product knowledge, resolve complaints, and ensure first call resolution while escalating when needed. Identify and convert sales opportunities through cross-selling and lead generation, update customer data, and handle CRM registrations. Maintain compliance, including AML requirements, achieve quality and productivity KPIs, and provide management with customer feedback.

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FursaFursa
Commercial Bank of Dubai
Commercial Bank of Dubai
4 days ago

Contact Centre Associate (UAE National).

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver professional one-stop customer service by answering incoming calls and following established policies and procedures. Provide accurate product knowledge, resolve complaints, and ensure first call resolution while escalating when needed. Identify and convert sales opportunities through cross-selling and lead generation, update customer data, and handle CRM registrations. Maintain compliance, including AML requirements, achieve quality and productivity KPIs, and provide management with customer feedback.
Location: Ras Al Khaimah
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls and provide superior customer service in line with bank standards, operating procedures, and policies.
  • •Recognize and convert sales opportunities by cross-selling, generating sales leads, and deepening customer relationships.
  • •Apply sound and accurate product knowledge to support customer inquiries.
  • •Handle complaints and resolve problems, ensuring first call resolution and proper escalation when required.
  • •Update customer data and information, manage CRM registrations, follow up on requests, and provide customer feedback to management while meeting AML/compliance requirements.

Key Requirements

  • •High school or bachelor’s degree.
  • •Provide superior customer service by answering incoming calls with quality and productivity.
  • •Use accurate product knowledge to answer inquiries and support cross-selling and sales lead generation.
  • •Handle complaints and resolve problems, following up on requests until closed.
  • •Maintain full compliance with AML and bank policies and procedures.
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingAttention to detailCompliance-minded

Eligibility

Nationality:UAE National

Company Brief

Commercial Bank of Dubai
Commercial Bank of Dubai (CBD) is a UAE-based full-service bank providing personal, corporate and digital banking solutions, trade finance, treasury and wealth services. Operating for over 50 years, CBD supports UAE businesses and individuals through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1969
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Glassdoor: 2.5
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