Support Analyst (7-12years) Bengaluru

Capco
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 7-12 yearsEducation: bachelorsSkills: ["Excellent written communication","Excellent verbal communication","Stakeholder management","Problem-solving","Global collaboration"]

Support the stability of Rates, Credit & FX IT platforms by partnering with traders, sales, and client teams to handle incidents, communicate with stakeholders, and manage changes via ServiceNow. Drive production excellence through proactive monitoring and faster resolution, collaborate with development teams to fix recurrent issues, and strengthen control frameworks and access/data reliability across production systems. Work with global stakeholders and contribute to AI initiatives and automation to reduce manual effort.

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FursaFursa
Capco
Capco
3 days ago

Support Analyst (7-12years) Bengaluru

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support the stability of Rates, Credit & FX IT platforms by partnering with traders, sales, and client teams to handle incidents, communicate with stakeholders, and manage changes via ServiceNow. Drive production excellence through proactive monitoring and faster resolution, collaborate with development teams to fix recurrent issues, and strengthen control frameworks and access/data reliability across production systems. Work with global stakeholders and contribute to AI initiatives and automation to reduce manual effort.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Ensure platform stability for Rates, Credit & FX IT systems and support business-critical activities.
  • •Work closely with traders, sales, and client teams to provide technical support, manage incidents, and communicate with stakeholders.
  • •Perform change and incident management via ServiceNow, partnering with development teams to fix recurrent issues and deliver enhancements.
  • •Drive production excellence through proactive monitoring, incident-volume management, and resolution-time targets to prevent recurrence.
  • •Strengthen controls by remediating vulnerabilities, managing access rights, improving data reliability, and supporting resiliency programs.

Key Requirements

  • •7-8 years of experience in the banking, financial, or capital markets domain.
  • •Analyst, data engineering, or support background.
  • •Functional knowledge of Settlements Securities.
  • •Calypso tool knowledge.
  • •Bachelor's degree in engineering (B.E.) in E(x)TC, IT, or Computer Science with First Class/Distinction and strong academic record.
Experience:7-12 yearsBankingFinancial servicesCapital marketsProduction support
Education:Bachelor's in EXTC, IT or Computer Science
Skills:Excellent written communicationExcellent verbal communicationStakeholder managementProblem-solvingGlobal collaboration
Languages:English
Tech Stack:SplunkGeneosPythonShell scriptingAutosysServiceNowJiraExcelLLMCalypsoITAM

Company Brief

Capco
Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.
Industry: Management Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1998
Glassdoor
Glassdoor: 3.7
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