Deepgram

2 weeks ago

Customer Success Engineer - German Speaker (Switzerland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise accounts and drive end-to-end customer success through technical advisory, onboarding, adoption, and expansion. Lead architecture discussions, troubleshoot integrations, and run demos/workshops so customers deploy AI-driven voice solutions effectively. Continuously surface customer problems, translate them into actionable product feedback, and identify cross-sell/upsell opportunities in partnership with Sales. Operate with an AI-first mindset and build workflows that eliminate recurring work.

Location: Switzerland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts with stakeholders from developers to CTOs.
•Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
•Drive adoption via live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
•Run continuous discovery: understand customer problems and translate them into actionable requirements for product and engineering.
•Identify and scope expansion in partnership with Sales, and lead executive business reviews and joint planning sessions.

Travel: Low travel

Key Requirements

•7+ years of experience in technical, customer-facing roles (e.g., TAM, solutions engineering, enterprise CS with strong technical focus, implementation, or forward-deployed work) at API-driven, developer-first, or AI companies.
•Ability to blend customer ownership with technical depth—solution design, hands-on troubleshooting, and driving commercial growth.
•Hands-on experience running demos, POCs, or technical workshops with enterprise customers—leading rather than attending.
•Track record identifying and landing expansion in complex enterprise accounts (cross-sell/upsell/multi-product).
•Fluency discussing APIs, integrations, and developer workflows, troubleshooting L1-style issues (no coding required).

Experience:7+ yearsAIDeveloper-firstAPI-drivenVoice AI

Skills:CommunicationRelationship-buildingInfluenceProblem-solvingAdaptability

Languages:German

Tech Stack:APIsTypeScriptPython

Company Brief

Deepgram

Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Deepgram

2 weeks ago

Customer Success Engineer - German Speaker (Switzerland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Switzerland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts with stakeholders from developers to CTOs.
•Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
•Drive adoption via live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
•Run continuous discovery: understand customer problems and translate them into actionable requirements for product and engineering.
•Identify and scope expansion in partnership with Sales, and lead executive business reviews and joint planning sessions.

Travel: Low travel

Key Requirements

•7+ years of experience in technical, customer-facing roles (e.g., TAM, solutions engineering, enterprise CS with strong technical focus, implementation, or forward-deployed work) at API-driven, developer-first, or AI companies.
•Ability to blend customer ownership with technical depth—solution design, hands-on troubleshooting, and driving commercial growth.
•Hands-on experience running demos, POCs, or technical workshops with enterprise customers—leading rather than attending.
•Track record identifying and landing expansion in complex enterprise accounts (cross-sell/upsell/multi-product).
•Fluency discussing APIs, integrations, and developer workflows, troubleshooting L1-style issues (no coding required).

Experience:7+ yearsAIDeveloper-firstAPI-drivenVoice AI

Skills:CommunicationRelationship-buildingInfluenceProblem-solvingAdaptability

Languages:German

Tech Stack:APIsTypeScriptPython

Company Brief

Deepgram

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor