Analyst, Account Management

Mastercard
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Relationship management","Stakeholder management","Communication","Negotiation","Problem-solving"]

Manage key relationships for a regional bank in Southeast Asia, supporting the account manager across annual account plans, objectives, and ongoing business reviews. Build relationships with key customer decision-makers and internal Mastercard stakeholders, coordinate cross-functional teams, and oversee contractual commitments. Conduct market and competitor research to identify opportunities, support account growth, and drive customer loyalty initiatives with strong influencing and project execution.

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FursaFursa
Mastercard
Mastercard
1 month ago

Analyst, Account Management

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Manage key relationships for a regional bank in Southeast Asia, supporting the account manager across annual account plans, objectives, and ongoing business reviews. Build relationships with key customer decision-makers and internal Mastercard stakeholders, coordinate cross-functional teams, and oversee contractual commitments. Conduct market and competitor research to identify opportunities, support account growth, and drive customer loyalty initiatives with strong influencing and project execution.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support development and execution of annual account plans and objectives.
  • •Assist with managing customer accounts and account growth initiatives through regular engagement and business reviews.
  • •Build and maintain working relationships with key customer decision-makers and internal Mastercard stakeholders.
  • •Manage contractual commitments and obligations from long-term partnership commitments.
  • •Conduct market research, competitor analysis, and opportunity assessments to support growth and loyalty initiatives, coordinating cross-functional team participation as needed.

Key Requirements

  • •Minimum 2 years of experience in account management, customer relationship management, business development, product management, or a related field.
  • •Excellent client-facing stakeholder management and interpersonal skills.
  • •Solution-oriented, results-driven approach with strong customer focus.
  • •Strong project management, analytical, problem-solving, and planning capabilities.
  • •Effective communication, relationship-building, and negotiation skills while managing multiple priorities in a fast-paced environment.
Experience:2+ yearsPaymentsCardsAccount managementCustomer relationship management
Skills:Relationship managementStakeholder managementCommunicationNegotiationProblem-solving

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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