Store Advisor, Dallas Southlake

On Holding
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Teamwork","Reliability","Accountability","Attention to detail"]

Deliver an elevated in-store fan experience by mastering the Cloud CX Premium service model and executing the 5 Steps of Service. Support guests with elevated try-on rituals and personalized product education to address hesitations and ensure a seamless shopping journey. Handle daily operational tasks with meticulous attention to visual standards and accurate inventory management. Collaborate with your team to communicate clearly and uphold premium service standards.

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FursaFursa
On Holding
On Holding
2 days ago

Store Advisor, Dallas Southlake

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver an elevated in-store fan experience by mastering the Cloud CX Premium service model and executing the 5 Steps of Service. Support guests with elevated try-on rituals and personalized product education to address hesitations and ensure a seamless shopping journey. Handle daily operational tasks with meticulous attention to visual standards and accurate inventory management. Collaborate with your team to communicate clearly and uphold premium service standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver a premium, individualized fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service
  • •Support guest interactions through elevated try-on rituals and personalized product education
  • •Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management
  • •Engage with the community and collaborate with teammates to support On’s market position and ensure clear shift communication

Key Requirements

  • •1+ years of experience in retail, hospitality, or customer-facing environments delivering a quality experience
  • •Growth mindset with resilience and coachability while learning new products or processes
  • •Reliable and accountable with consistent performance and strict adherence to retail standard operating procedures
  • •Strong communication skills and a team-first spirit, asking clarifying questions to meet collective goals
  • •Able to work night shifts, weekends, and some holidays
Experience:1+ yearsRetailHospitalityCustomer-facing
Skills:CommunicationTeamworkReliabilityAccountabilityAttention to detail
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn