Senior Engineer, Technical Support– PowerMax Support

Dell
Cork
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Analytical problem-solving","Communication","Customer-focused mindset","Mentoring","Collaboration"]

Provide expert technical support for Dell PowerMax storage solutions, diagnosing and resolving complex hardware, software, configuration, and performance issues. Tackle advanced troubleshooting to identify root causes and drive timely resolutions across known and emerging problems. Support SAN architectures, replication, RAID, distributed workloads, and related infrastructure, while partnering with engineering and cross-functional teams to resolve escalations. Serve as a trusted technical advisor and contribute to mentoring and support readiness.

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Dell
Dell
2 months ago

Senior Engineer, Technical Support– PowerMax Support

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Last checked: 18 minutes agoStatus: Live

Job Summary

Provide expert technical support for Dell PowerMax storage solutions, diagnosing and resolving complex hardware, software, configuration, and performance issues. Tackle advanced troubleshooting to identify root causes and drive timely resolutions across known and emerging problems. Support SAN architectures, replication, RAID, distributed workloads, and related infrastructure, while partnering with engineering and cross-functional teams to resolve escalations. Serve as a trusted technical advisor and contribute to mentoring and support readiness.
Location: Cork
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver expert-level technical support for Dell PowerMax storage solutions via phone, web, chat, or email.
  • •Diagnose and resolve complex hardware, software, configuration, and performance-related issues.
  • •Apply advanced troubleshooting methodologies and analytical techniques to identify root causes and drive timely resolutions.
  • •Support a range of storage technologies and customer environments, including SAN architectures, replication, RAID, and distributed workloads.
  • •Partner with engineering and cross-functional teams to resolve escalations, perform root cause analysis, and improve products and processes.

Key Requirements

  • •3-5 years of technical support, storage engineering, or related experience with hands-on enterprise storage support.
  • •Strong understanding of storage technologies including RAID, SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
  • •Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
  • •Familiarity with containerized environments and orchestration technologies including Kubernetes.
  • •Excellent analytical and problem-solving skills plus strong verbal and written communication in a fast-paced support environment.
Experience:3-5 yearsEnterprise storageTechnical supportSANStorage engineering
Education:Bachelor's
Skills:Analytical problem-solvingCommunicationCustomer-focused mindsetMentoringCollaboration
Languages:German
Tech Stack:Dell PowerMaxRAIDSRDFLREPISCSISANNetworkingVirtualizationKubernetes

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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