Dell

2 weeks ago

Senior Engineer, Technical Support– PowerMax Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 52 minutes agoStatus: Live

Job Summary

Provide expert technical support for Dell PowerMax storage solutions, diagnosing and resolving complex hardware, software, configuration, and performance issues. Tackle advanced troubleshooting to identify root causes and drive timely resolutions across known and emerging problems. Support SAN architectures, replication, RAID, distributed workloads, and related infrastructure, while partnering with engineering and cross-functional teams to resolve escalations. Serve as a trusted technical advisor and contribute to mentoring and support readiness.

Location: Cork

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver expert-level technical support for Dell PowerMax storage solutions via phone, web, chat, or email.
•Diagnose and resolve complex hardware, software, configuration, and performance-related issues.
•Apply advanced troubleshooting methodologies and analytical techniques to identify root causes and drive timely resolutions.
•Support a range of storage technologies and customer environments, including SAN architectures, replication, RAID, and distributed workloads.
•Partner with engineering and cross-functional teams to resolve escalations, perform root cause analysis, and improve products and processes.

Key Requirements

•3-5 years of technical support, storage engineering, or related experience with hands-on enterprise storage support.
•Strong understanding of storage technologies including RAID, SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
•Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
•Familiarity with containerized environments and orchestration technologies including Kubernetes.
•Excellent analytical and problem-solving skills plus strong verbal and written communication in a fast-paced support environment.

Experience:3-5 yearsEnterprise storageTechnical supportSANStorage engineering

Education:Bachelor's

Skills:Analytical problem-solvingCommunicationCustomer-focused mindsetMentoringCollaboration

Languages:German

Tech Stack:Dell PowerMaxRAIDSRDFLREPISCSISANNetworkingVirtualizationKubernetes

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 weeks ago

Senior Engineer, Technical Support– PowerMax Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 52 minutes agoStatus: Live

Job Summary

Location: Cork

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver expert-level technical support for Dell PowerMax storage solutions via phone, web, chat, or email.
•Diagnose and resolve complex hardware, software, configuration, and performance-related issues.
•Apply advanced troubleshooting methodologies and analytical techniques to identify root causes and drive timely resolutions.
•Support a range of storage technologies and customer environments, including SAN architectures, replication, RAID, and distributed workloads.
•Partner with engineering and cross-functional teams to resolve escalations, perform root cause analysis, and improve products and processes.

Key Requirements

•3-5 years of technical support, storage engineering, or related experience with hands-on enterprise storage support.
•Strong understanding of storage technologies including RAID, SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
•Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
•Familiarity with containerized environments and orchestration technologies including Kubernetes.
•Excellent analytical and problem-solving skills plus strong verbal and written communication in a fast-paced support environment.

Experience:3-5 yearsEnterprise storageTechnical supportSANStorage engineering

Education:Bachelor's

Skills:Analytical problem-solvingCommunicationCustomer-focused mindsetMentoringCollaboration

Languages:German

Tech Stack:Dell PowerMaxRAIDSRDFLREPISCSISANNetworkingVirtualizationKubernetes

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor