Customer Success Manager, Enterprise

Zoom Video Communications
United States
Workplace: RemoteFull timeUSD 105,500 - 224,100 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Consultative problem-solving","Communication","Presentation skills","Strategic relationship building"]

Partner with enterprise customers to maximize ROI, drive revenue growth, and expand accounts through strategic relationships and guided adoption. Track KPIs and ensure return on investment realization, including outcomes unlocked by AI-embedded workflows, MCP, and CLI capabilities. Deliver tailored training and advisory, manage renewals and expansion with Account Management, and provide Tier 1–2 technical support while collaborating with CS Engineering, Sales, Product, Marketing, and Support.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
5 days ago

Customer Success Manager, Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Partner with enterprise customers to maximize ROI, drive revenue growth, and expand accounts through strategic relationships and guided adoption. Track KPIs and ensure return on investment realization, including outcomes unlocked by AI-embedded workflows, MCP, and CLI capabilities. Deliver tailored training and advisory, manage renewals and expansion with Account Management, and provide Tier 1–2 technical support while collaborating with CS Engineering, Sales, Product, Marketing, and Support.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and maintain strategic multi-threaded relationships with enterprise stakeholders and executives
  • •Drive measurable customer outcomes by tracking KPIs and guiding platform adoption to realize ROI
  • •Partner with Account Management to support renewals, negotiations, and expansion opportunities by aligning needs with product capabilities
  • •Deliver tailored training, best practices, and strategic advisory to enable adoption
  • •Provide Tier 1–2 technical support independently and collaborate with CS Engineering on complex escalations

Pay and Benefits

Salary: USD 105,500 - 224,100 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment
  • •Manage retention and growth metrics (Gross Revenue Retention/Net Revenue Retention) through high-inspect customer engagement
  • •Communicate complex concepts clearly to technical and non-technical audiences in written and verbal formats
  • •Present effectively to end-users, executives, and large groups
  • •Demonstrate consultative problem-solving to drive customer success and business outcomes
Experience:5+ yearsSaaSEnterpriseRevenue OperationsAI
Skills:Consultative problem-solvingCommunicationPresentation skillsStrategic relationship building
Tech Stack:SalesforceCRMMCPCLIAIAgentic toolingData automation

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn