Davies

21 hours ago

Motor Hire Senior

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support the Pending Team Manager day to day by actively managing and progressing pending referrals within service levels. Monitor queues, prioritise urgent and VIP referrals, and help drive conversion opportunities. Handle complex customer and referrer enquiries, resolve challenging conversations, and ensure accurate updates. Review referrals for quality, compliance, and correct handling of security documents. Act as a senior point of contact and cover managerial responsibilities when absent.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support the Pending Team Manager with the team’s daily workload and referral management.
•Monitor pending queues, prioritise urgent cases, and ensure VIP referrals are reviewed daily.
•Handle complex customer and referrer enquiries, including challenging conversations and objections.
•Review referrals for quality, accuracy, and compliance; support security document review and storage.
•Act as a point of contact for the team, assist coaching/onboarding, and cover management responsibilities during absence.

Pay and Benefits

Perks:PensionLife AssuranceCycle ToLease CarFlexible WorkingEap

Key Requirements

•Provide strong customer service support and handle complex customer and referrer enquiries.
•Communicate clearly and manage challenging conversations and objections.
•Prioritise and organise workloads while maintaining strong attention to detail.
•Demonstrate problem-solving and decision-making skills to progress pending referrals.
•Understand booking and referral processes; desirable experience in vehicle hire, claims, insurance, or accident management.

Experience:Vehicle hireClaimsInsuranceAccident management

Skills:Customer serviceCommunicationPrioritisationAttention to detailCoachingProblem-solving

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Davies

21 hours ago

Motor Hire Senior

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support the Pending Team Manager with the team’s daily workload and referral management.
•Monitor pending queues, prioritise urgent cases, and ensure VIP referrals are reviewed daily.
•Handle complex customer and referrer enquiries, including challenging conversations and objections.
•Review referrals for quality, accuracy, and compliance; support security document review and storage.
•Act as a point of contact for the team, assist coaching/onboarding, and cover management responsibilities during absence.

Pay and Benefits

Perks:PensionLife AssuranceCycle ToLease CarFlexible WorkingEap

Key Requirements

•Provide strong customer service support and handle complex customer and referrer enquiries.
•Communicate clearly and manage challenging conversations and objections.
•Prioritise and organise workloads while maintaining strong attention to detail.
•Demonstrate problem-solving and decision-making skills to progress pending referrals.
•Understand booking and referral processes; desirable experience in vehicle hire, claims, insurance, or accident management.

Experience:Vehicle hireClaimsInsuranceAccident management

Skills:Customer serviceCommunicationPrioritisationAttention to detailCoachingProblem-solving

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor