Field Support Coordinator

Coordinate end-to-end field service for Skydio X10 Dock products, acting as the hub between customers, field service technicians, third-party providers, and internal teams. Manage service work orders from creation to completion, schedule appointments, oversee RMA workflows in Jira, coordinate parts ordering and logistics, and track repairs through resolution. Maintain accurate documentation in Jira/Salesforce and keep stakeholders and customers updated to reduce downtime and improve the customer experience.