Lead - Solution Engineer

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder collaboration","Relationship-building","Technical storytelling"]

Engage with SMB and mid-market customers to uncover technical needs, architect tailored solutions, and deliver product demonstrations and POCs for Freshworks’ Freshservice. Lead AI/LLM solutioning by positioning Freddy AI Copilot/Agent and Agent Studio, building simple AI agents and workflows for demos, and addressing questions on integration, data, and governance. Collaborate with Sales, Product, Engineering, and Implementation, create solution proposals/SOWs/RFP responses, and represent Freshworks as a trusted technical advisor.

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Freshworks
Freshworks
1 day ago

Lead - Solution Engineer

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Last checked: 47 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Engage with SMB and mid-market customers to uncover technical needs, architect tailored solutions, and deliver product demonstrations and POCs for Freshworks’ Freshservice. Lead AI/LLM solutioning by positioning Freddy AI Copilot/Agent and Agent Studio, building simple AI agents and workflows for demos, and addressing questions on integration, data, and governance. Collaborate with Sales, Product, Engineering, and Implementation, create solution proposals/SOWs/RFP responses, and represent Freshworks as a trusted technical advisor.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Engage with SMB and mid-market customers to understand business and technical challenges, run discovery sessions, and architect tailored solutions.
  • •Deliver technical demonstrations and Proofs of Concept (POCs), address objections, and ensure alignment with customer needs.
  • •Position Freddy AI Copilot, Freddy AI Agent, and Agent Studio by tying AI capabilities to concrete outcomes such as ticket deflection, resolution time, and agent productivity.
  • •Build and configure simple AI agents and automated workflows in Agent Studio for demos and POCs, and respond to integration/data/governance questions with specialists as needed.
  • •Create technical documentation (solution proposals, SOWs, and RFP/RFI responses) and collaborate with Sales, Product, Engineering, and Implementation to drive deal execution and continuous improvements.

Key Requirements

  • •5–8 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role.
  • •Strong background in SaaS, cloud technologies, APIs, and enterprise software environments.
  • •Proven experience designing and delivering technical demonstrations and POCs.
  • •Hands-on familiarity with AI/LLM concepts (prompting, RAG, agentic workflows) and building/configuring AI agents/copilots (e.g., Agent Studio or similar).
  • •Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Experience:5-8 yearsPre-salesSolution engineeringTechnical consultingSaaSITSM
Education:Bachelor's
Skills:CommunicationPresentationStakeholder collaborationRelationship-buildingTechnical storytelling
Languages:English
Tech Stack:APIAPIsSaaSCloud technologiesFreddy AI CopilotFreddy AI AgentAgent StudioLLM APIsPromptingRAGAgentic workflows

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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