Service Operations Supervisor

Distro
Atlanta
Workplace: OnsiteFull timeUSD 25 - 31 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Collaboration","Attention to detail"]

Oversee a defined book of clients as the primary point of contact, ensuring seamless delivery of HR/payroll services. Coordinate client user setup and training for payroll and reporting platforms, manage escalations, and drive retention for at-risk accounts. Monitor payroll processing quality, resolve payroll errors, guide clients on payroll tax and reporting needs across states, and coach service associates while partnering with internal operations and quality teams.

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FursaFursa
Distro
Distro
4 weeks ago

Service Operations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Oversee a defined book of clients as the primary point of contact, ensuring seamless delivery of HR/payroll services. Coordinate client user setup and training for payroll and reporting platforms, manage escalations, and drive retention for at-risk accounts. Monitor payroll processing quality, resolve payroll errors, guide clients on payroll tax and reporting needs across states, and coach service associates while partnering with internal operations and quality teams.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact for an assigned group of clients and manage client accounts through proactive touchpoints and service recommendations.
  • •Coordinate client user setup and provide training for web-based payroll, custom reporting software, and service platforms.
  • •Facilitate proactive intervention for at-risk clients, collaborating with internal teams, clients, and business consultants to support retention.
  • •Oversee timely and accurate payroll processing by reviewing processed payrolls, resolving payroll errors, and assisting the team as needed.
  • •Monitor and resolve payroll tax notices, provide guidance on state and federal reporting, and mentor/coaching service associates while coordinating client escalations and meetings.

Pay and Benefits

Salary: USD 25 - 31 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceEapHsa

Key Requirements

  • •High School Diploma and 2+ years of PEO/ASO/HCM or multistate experience preferred, or equivalent combination of experience, skills, and education.
  • •2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
  • •Previous supervisory experience.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
  • •Excellent communication and interpersonal skills with the ability to collaborate across teams and build client relationships.
Experience:2-4 yearsPEOASOHCMMultistate
Education:High School
Skills:CommunicationInterpersonal skillsTime managementCollaborationAttention to detail
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPoint

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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