Client Services Advisor

Fiserv
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Client communication","Troubleshooting","Problem resolution","Documentation","Process improvement"]

Provide advanced technical support to Fiserv clients, resolving complex issues and ensuring timely, effective solutions that improve client satisfaction. Partner with internal teams to drive rapid issue resolution, document client interactions and outcomes, and identify/escalate critical problems to the right departments. Help enhance client support through process improvement initiatives while continuously building skills through training and on-the-job learning. On-site Monday–Friday in Coral Springs.

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FursaFursa
Fiserv
Fiserv
4 days ago

Client Services Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced technical support to Fiserv clients, resolving complex issues and ensuring timely, effective solutions that improve client satisfaction. Partner with internal teams to drive rapid issue resolution, document client interactions and outcomes, and identify/escalate critical problems to the right departments. Help enhance client support through process improvement initiatives while continuously building skills through training and on-the-job learning. On-site Monday–Friday in Coral Springs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide advanced technical support to clients, resolving complex issues efficiently.
  • •Collaborate with internal teams to ensure client issues are resolved in a timely manner.
  • •Document client interactions and solutions for future reference.
  • •Identify and escalate critical issues to relevant departments.
  • •Contribute to process improvement initiatives to enhance client support services.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLearning BudgetEquityDentalVisionLife InsuranceDisability InsuranceParental Leave

Key Requirements

  • •2 years of experience in technical support or customer service.
  • •1 year of experience in troubleshooting and problem resolution.
  • •1 year of experience in technical documentation.
  • •1 year of experience in client interaction and communication.
  • •An equivalent combination of education background, related experience, and/or military experience (2 years).
Experience:Customer service
Skills:Client communicationTroubleshootingProblem resolutionDocumentationProcess improvement
Tech Stack:Remote desktop support toolsNetwork troubleshooting

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn