Plain

3 months ago

Support Engineer (SF)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support Engineer at Plain will own SF-based support during company hours, acting as a primary owner of the support queue, working closely with Product and Engineering, and serving as customer-zero for the product to shape support workflows as Plain scales. The role involves API/webhook/API interactions, debugging, and end-to-end issue ownership across SF and EU teams.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Be the primary owner of the support queue during SF hours, ensuring customers get timely, thoughtful responses, even when the answer isn't immediately clear.
•Be the "customer zero" for the product: Represent the voice of real support teams. What works, what doesn't, and what's missing?
•Drive issues end-to-end: investigate, debug, coordinate with engineering, and follow through until resolution.
•Own clean, visible handover between EU and US timezones so nothing drops on the floor.
•Proactively flag risk early (backlogs, customer frustration, L2 pressure, product bugs).

Pay and Benefits

Salary: USD 150,000 - 180,000 annually

Equity and Bonus:Equity

Key Requirements

•Experience as a Support Engineer in an early-stage or scaling B2B SaaS company.
•Technically strong: read logs, write SQL, understand APIs and webhooks, and how systems work under the hood.
•Ability to take initiative, own outcomes, and communicate clearly under pressure.
•Comfortable working with cross-functional teams (Product, Engineering, Customer Success).
•Strong problem-solving mindset with a customer-focused orientation.

Experience:SaaSB2B

Skills:CommunicationProblem-solvingInitiativeCustomer empathyTeam collaboration

Tech Stack:APIsWebhooksSDKsSQLLogs

Company Brief

Plain

Plain (Not Just Tickets Ltd) builds an AI-native, API-first collaborative support platform for scaling B2B teams, integrating channels like Slack, Teams, Discord and email to enable real-time customer collaboration and automation.

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Valuation: USD 50M to 100M

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2020

Website LinkedIn Glassdoor

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Plain

3 months ago

Support Engineer (SF)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Be the primary owner of the support queue during SF hours, ensuring customers get timely, thoughtful responses, even when the answer isn't immediately clear.
•Be the "customer zero" for the product: Represent the voice of real support teams. What works, what doesn't, and what's missing?
•Drive issues end-to-end: investigate, debug, coordinate with engineering, and follow through until resolution.
•Own clean, visible handover between EU and US timezones so nothing drops on the floor.
•Proactively flag risk early (backlogs, customer frustration, L2 pressure, product bugs).

Pay and Benefits

Salary: USD 150,000 - 180,000 annually

Equity and Bonus:Equity

Key Requirements

•Experience as a Support Engineer in an early-stage or scaling B2B SaaS company.
•Technically strong: read logs, write SQL, understand APIs and webhooks, and how systems work under the hood.
•Ability to take initiative, own outcomes, and communicate clearly under pressure.
•Comfortable working with cross-functional teams (Product, Engineering, Customer Success).
•Strong problem-solving mindset with a customer-focused orientation.

Experience:SaaSB2B

Skills:CommunicationProblem-solvingInitiativeCustomer empathyTeam collaboration

Tech Stack:APIsWebhooksSDKsSQLLogs

Company Brief

Plain

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Valuation: USD 50M to 100M

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2020

Website LinkedIn Glassdoor