Teletech

1 day ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join a close-knit team to support automotive customers end to end, from initial inquiry through resolution. You’ll act as a trusted advisor, handle complaints and objections with empathy, and become a go-to resource for product/service knowledge. The role requires strong communication, time management, and comfort with call-center operations and multi-screen tools to deliver prompt, effective support.

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Guide automotive customers from initial inquiry to resolution with personalised, empathetic support.
•Cultivate trust by addressing complaints and objections tactfully and professionally.
•Serve as a go-to resource for product knowledge and service support to resolve customer issues promptly.
•Prioritise tasks and manage multiple projects effectively in a fast-paced environment while meeting call center schedule requirements.
•Maintain professional language and appearance to represent the company with integrity and excellence.

Pay and Benefits

Perks:IncentivesEmployee AssistanceWellness Stipend

Key Requirements

•High school certificate required with 2+ years of experience in customer relations or related fields, including demonstrated complaint handling experience.
•Knowledge of the automotive industry and luxury sectors is a plus.
•Strong verbal and written communication skills with active listening, objection handling, and conflict resolution.
•Ability to prioritise tasks, manage multiple projects, and maintain attention to detail while meeting call center schedule requirements.
•Proficiency with MS Office and other communication tools, including navigating multiple computer screens with ease.

Experience:2+ yearsCustomer relationsAutomotiveCall centerLuxury

Education:High School

Skills:CommunicationActive listeningObjection handlingConflict resolutionTime managementProfessionalism

Tech Stack:MS Office

Company Brief

Teletech

Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn

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Teletech

1 day ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Guide automotive customers from initial inquiry to resolution with personalised, empathetic support.
•Cultivate trust by addressing complaints and objections tactfully and professionally.
•Serve as a go-to resource for product knowledge and service support to resolve customer issues promptly.
•Prioritise tasks and manage multiple projects effectively in a fast-paced environment while meeting call center schedule requirements.
•Maintain professional language and appearance to represent the company with integrity and excellence.

Pay and Benefits

Perks:IncentivesEmployee AssistanceWellness Stipend

Key Requirements

•High school certificate required with 2+ years of experience in customer relations or related fields, including demonstrated complaint handling experience.
•Knowledge of the automotive industry and luxury sectors is a plus.
•Strong verbal and written communication skills with active listening, objection handling, and conflict resolution.
•Ability to prioritise tasks, manage multiple projects, and maintain attention to detail while meeting call center schedule requirements.
•Proficiency with MS Office and other communication tools, including navigating multiple computer screens with ease.

Experience:2+ yearsCustomer relationsAutomotiveCall centerLuxury

Education:High School

Skills:CommunicationActive listeningObjection handlingConflict resolutionTime managementProfessionalism

Tech Stack:MS Office

Company Brief

Teletech

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn