IT Support Engineer

Collective
San Francisco
Workplace: HybridFull timeUSD 160,000 - 189,000 annuallyFunction: IT Support & HelpdeskExperience: 3-5 yearsSkills: ["Problem-solving","Communication","Calm under pressure","Customer/ticket follow-through","Automation mindset"]

Own end-to-end IT operations in a hybrid environment, focusing on secure infrastructure for identity, macOS endpoints, and the office network. Troubleshoot advanced macOS issues, manage MDM for zero-touch deployment and compliance, and administer Google Workspace and an IdP (SSO/SAML, SCIM, MFA resets). Build automation and internal tooling in Python, serve as tier-1 escalation, and turn recurring ticket issues into lasting fixes.

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FursaFursa
Collective
Collective
3 days ago

IT Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end IT operations in a hybrid environment, focusing on secure infrastructure for identity, macOS endpoints, and the office network. Troubleshoot advanced macOS issues, manage MDM for zero-touch deployment and compliance, and administer Google Workspace and an IdP (SSO/SAML, SCIM, MFA resets). Build automation and internal tooling in Python, serve as tier-1 escalation, and turn recurring ticket issues into lasting fixes.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Lead design, implementation, and maintenance of secure, scalable IT infrastructure across identity, endpoints, network, and SaaS.
  • •Build and maintain automated employee-lifecycle workflows to replace manual provisioning.
  • •Serve as technical escalation for Tier 1 issues and convert recurring escalations into permanent fixes.
  • •Troubleshoot advanced macOS issues beyond the GUI and manage the macOS fleet through MDM (zero-touch, baselines, OS updates, compliance remediation).
  • •Own service desk tickets end-to-end and maintain knowledge-base articles and runbooks for repeatable fixes.

Pay and Benefits

Salary: USD 160,000 - 189,000 annually
Equity and Bonus:Equity
Perks:401kEquityHealth InsuranceDentalVisionParental LeavePaid Leave

Key Requirements

  • •3–5 years in IT support or IT engineering, supporting a majority-Mac fleet.
  • •Advanced troubleshooting across macOS endpoints with command-line fluency (bash/zsh) and MDM platform management.
  • •Hands-on administration of SaaS and IT platforms, including Google Workspace, an IdP/SSO platform, MDM, and ITSM tooling.
  • •Working knowledge of identity protocols and integrations including SAML, OAuth, OIDC, and SCIM.
  • •Scripting in Bash/Zsh and Python, plus strong networking fundamentals (Wi-Fi, LAN, DHCP, DNS, VLANs).
Experience:3-5 yearsIT supportIT engineeringIdentityMacOSMDMITSM
Skills:Problem-solvingCommunicationCalm under pressureCustomer/ticket follow-throughAutomation mindset
Tech Stack:MacOSTerminalBashZshPythonMDMGoogle WorkspaceIdPSSOSAMLSCIMOAuthOIDCMFAITSMService deskEDRWi-FiLANDHCP

Company Brief

Collective
Provides an all-in-one online back-office platform for solopreneurs, offering company formation, payroll, bookkeeping, tax services, and financial advisory via AI-assisted tools and a concierge team.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.2
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