2 months ago

IND Senior Manager - Business Service Support

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Last checked: 11 hours agoStatus: Live

Job Summary

Senior leadership role in Aon’s Global Broking Centre, leading a cross-functional team of up to 10+ subject matter experts to deliver high-quality client service for complex, global insurance contracts. Hybrid work location (Bangalore/Whitefield) with SLAs, risk management, and process improvements. Responsible for coaching, performance, and stakeholder collaboration to ensure timely, accurate policy support and client satisfaction.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support.
•Monitor team activity and coordinate workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
•Engage with broking teams on large, complex, global insurance contracts involving multiple insurers and high-value placements.
•Use technical systems and engage with onshore partners to produce policy documents and invoice requests.
•Increase processing knowledge and drive continuous improvement across processing activities.

Key Requirements

•Graduation or Post Graduation (required)
•7 to 9 years of relevant experience
•Strong experience across Insurance Services industry
•Ability to lead a team of up to 10 or more subject matter experts and manage performance
•Proven ability to manage client service delivery and compliance with SLAs

Experience:7-9 yearsInsurance servicesGlobal contractsRisk management

Education:Bachelor's

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon