Vendelux

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive success for Vendelux customers by guiding onboarding, adoption, and value realization across a growing SaaS client base. You’ll manage full client lifecycles, renewals, and expansions, collaborate with cross-functional teams, run onboarding programs and customer webinars, and help shape scalable CS processes to maximize ROI and retention for enterprise customers.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
•Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
•Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
•Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
•Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.

Pay and Benefits

Salary: USD 100,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid Leave

Key Requirements

•5+ years of experience in a Customer Success role at B2B growth-stage startups.
•Owned the full client lifecycle, renewals and upsells.
•Great team member who contributes to our culture and our business.
•Takes ownership and demands excellence from themselves and others.
•Likes a fast paced environment and is a quick learner.

Experience:5+ yearsSaaSB2BStartupsTech

Skills:Customer successCommunicationCollaborationEmpathyProblem-solving

Languages:English

Company Brief

Vendelux

Operates an e-commerce platform selling consumer home and lifestyle products, providing online ordering, fulfillment, and customer support through a curated digital storefront aimed at retail consumers.

Industry: E-commerce

Website

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Vendelux

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
•Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
•Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
•Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
•Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.

Pay and Benefits

Salary: USD 100,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid Leave

Key Requirements

•5+ years of experience in a Customer Success role at B2B growth-stage startups.
•Owned the full client lifecycle, renewals and upsells.
•Great team member who contributes to our culture and our business.
•Takes ownership and demands excellence from themselves and others.
•Likes a fast paced environment and is a quick learner.

Experience:5+ yearsSaaSB2BStartupsTech

Skills:Customer successCommunicationCollaborationEmpathyProblem-solving

Languages:English

Company Brief

Vendelux

Industry: E-commerce

Website