Customer Success Manager

Vendelux
New York
Workplace: HybridFull timeUSD 100,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer success","Communication","Collaboration","Empathy","Problem-solving"]

Drive success for Vendelux customers by guiding onboarding, adoption, and value realization across a growing SaaS client base. You’ll manage full client lifecycles, renewals, and expansions, collaborate with cross-functional teams, run onboarding programs and customer webinars, and help shape scalable CS processes to maximize ROI and retention for enterprise customers.

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FursaFursa
Vendelux
Vendelux
4 months ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Drive success for Vendelux customers by guiding onboarding, adoption, and value realization across a growing SaaS client base. You’ll manage full client lifecycles, renewals, and expansions, collaborate with cross-functional teams, run onboarding programs and customer webinars, and help shape scalable CS processes to maximize ROI and retention for enterprise customers.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
  • •Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
  • •Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
  • •Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
  • •Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.

Pay and Benefits

Salary: USD 100,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid Leave

Key Requirements

  • •5+ years of experience in a Customer Success role at B2B growth-stage startups.
  • •Owned the full client lifecycle, renewals and upsells.
  • •Great team member who contributes to our culture and our business.
  • •Takes ownership and demands excellence from themselves and others.
  • •Likes a fast paced environment and is a quick learner.
Experience:5+ yearsSaaSB2BStartupsTech
Skills:Customer successCommunicationCollaborationEmpathyProblem-solving
Languages:English

Company Brief

Vendelux
Operates an e-commerce platform selling consumer home and lifestyle products, providing online ordering, fulfillment, and customer support through a curated digital storefront aimed at retail consumers.
Industry: E-commerce
Website