NRG Energy

16 hours ago

Sr Amazon Connect Lead (Lindon, UT, US, 84042)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own Vivint’s cloud contact-center platform built on AWS using Amazon Connect. Drive stability, scalability, cost efficiency, and continuous improvement by leading release/change management, governance, and roadmap alignment. Partner across Care, Product, Engineering, Security, Finance, and vendors to adopt Amazon Connect features (Contact Lens, analytics, AI, supervisor tools) and optimize usage. Lead monitoring, incident response, and root-cause corrective actions to improve customer experience and operational outcomes.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
•Lead structured release cycles, configuration changes, and environment management across AWS, using disciplined change-management processes for reliable deployments.
•Leverage Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
•Monitor and optimize Amazon Connect usage and consumption to prevent overspend, including guardrails, alerts, and forecasting practices for budget adherence.
•Act as a liaison with AWS and NeuraFlash; review SOWs, validate partner recommendations, and lead stability efforts through monitoring, incident response, root-cause analysis, and corrective actions.

Key Requirements

Tech Stack:AWSAmazon ConnectContact LensNeuraFlash

Company Brief

NRG Energy

NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1989

Website LinkedIn

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NRG Energy

16 hours ago

Sr Amazon Connect Lead (Lindon, UT, US, 84042)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
•Lead structured release cycles, configuration changes, and environment management across AWS, using disciplined change-management processes for reliable deployments.
•Leverage Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
•Monitor and optimize Amazon Connect usage and consumption to prevent overspend, including guardrails, alerts, and forecasting practices for budget adherence.
•Act as a liaison with AWS and NeuraFlash; review SOWs, validate partner recommendations, and lead stability efforts through monitoring, incident response, root-cause analysis, and corrective actions.

Key Requirements

Tech Stack:AWSAmazon ConnectContact LensNeuraFlash

Company Brief

NRG Energy

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1989

Website LinkedIn