Global Payments

10 hours ago

Responsable de la réussite client

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Manage a dedicated merchant portfolio by identifying cross-sell and upsell opportunities that drive durable value. Strengthen merchant retention through consultative guidance, influence key business decisions, and recommend payment solutions aligned to each client’s needs. Optimize account performance by balancing growth, retention, and profitability targets, while ensuring an exceptional customer experience through fast issue resolution and reduced escalations.

Location: Montreal

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Stimulate portfolio growth by identifying cross-sell and complementary sales opportunities that create value for merchants.
•Increase merchant retention by building strong relationships, influencing business decisions, and meeting retention objectives using a solutions-focused approach.
•Deliver concrete outcomes by understanding clients’ business needs and recommending solutions that improve efficiency, growth, and success.
•Optimize account performance and profitability by balancing growth, retention, and profitability goals while supporting long-term merchant success.
•Provide an exceptional customer experience by resolving issues quickly, reducing escalations, and strengthening trust in Global Payments.

Key Requirements

•1 to 2 years of experience in B2B sales, account management, or customer service with demonstrated results.
•Excellent communication skills in French and English, both written and spoken.
•Strong negotiation, influence, and relationship-building skills with customers.
•Ability to uncover customer needs, identify business opportunities, and propose value-generating solutions.
•Strong priority management, organization, and goal attainment in a fast-paced environment.

Experience:1-2 years

Education:High School

Skills:CommunicationNegotiationRelationship buildingInfluencePrioritization

Languages:FrenchEnglish

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft Outlook

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

10 hours ago

Responsable de la réussite client

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Montreal

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Stimulate portfolio growth by identifying cross-sell and complementary sales opportunities that create value for merchants.
•Increase merchant retention by building strong relationships, influencing business decisions, and meeting retention objectives using a solutions-focused approach.
•Deliver concrete outcomes by understanding clients’ business needs and recommending solutions that improve efficiency, growth, and success.
•Optimize account performance and profitability by balancing growth, retention, and profitability goals while supporting long-term merchant success.
•Provide an exceptional customer experience by resolving issues quickly, reducing escalations, and strengthening trust in Global Payments.

Key Requirements

•1 to 2 years of experience in B2B sales, account management, or customer service with demonstrated results.
•Excellent communication skills in French and English, both written and spoken.
•Strong negotiation, influence, and relationship-building skills with customers.
•Ability to uncover customer needs, identify business opportunities, and propose value-generating solutions.
•Strong priority management, organization, and goal attainment in a fast-paced environment.

Experience:1-2 years

Education:High School

Skills:CommunicationNegotiationRelationship buildingInfluencePrioritization

Languages:FrenchEnglish

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft Outlook

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn