Customer Service Manager, Airport Customer Experience (Providence, RI, US)
American Airlines Group
Providence
Workplace: OnsiteFull timeUSD 51,000 - 86,500 annuallyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Proactive employee engagement","Active listening","Critical thinking","Decision making","Collaborative problem solving"]Lead a high-performing airport customer experience operation for the Hubs & Gateways or Stations Team within the Customer Experience Division. You’ll manage, coach, and develop front-line team members to deliver safe, reliable service in compliance with DOT, FAA, and other regulations. Drive operational excellence, support exceptional customer service, coordinate station activities, and ensure corporate and local scorecard metrics are met while working rotating shifts and as operational needs require.
