IT Help Desk Specialist

Provide first-line IT support for a school district, serving as the initial point of contact for help requests from teachers, students, and administrative staff via phone, email, and a ticketing system. Diagnose and resolve hardware and software issues for desktops, laptops, tablets, and peripherals. Install and maintain classroom and user technology, manage accounts (passwords, permissions, onboarding), document resolutions in a knowledge base, and escalate complex issues to senior IT personnel.