Enterprise Account Manager

Freshpaint
United States
Workplace: RemoteFull timeUSD 120,000 - 135,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Consultative selling","Data-driven decision making","Executive communication","Ownership","Cross-functional collaboration"]

Own the full lifecycle relationship for an enterprise portfolio of ~40–60 healthcare customers, driving adoption, renewals, upsells, and cross-sells to grow net revenue retention. Guide customers through HIPAA-compliant data privacy adoption and expand Freshpaint across their stack. Lead QBRs and executive check-ins tied to business impact, use Looker and HubSpot to monitor health and forecast, and collaborate cross-functionally to remove blockers—while traveling up to 30%.

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FursaFursa
Freshpaint
Freshpaint
2 days ago

Enterprise Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the full lifecycle relationship for an enterprise portfolio of ~40–60 healthcare customers, driving adoption, renewals, upsells, and cross-sells to grow net revenue retention. Guide customers through HIPAA-compliant data privacy adoption and expand Freshpaint across their stack. Lead QBRs and executive check-ins tied to business impact, use Looker and HubSpot to monitor health and forecast, and collaborate cross-functionally to remove blockers—while traveling up to 30%.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the full lifecycle relationship for a book of ~40–60 Enterprise customers, driving measurable adoption and outcomes.
  • •Build and execute account and value plans that support expansion over time.
  • •Lead renewals, upsells, and cross-sells using a disciplined commercial process.
  • •Run structured executive check-ins and QBRs linking product usage to business impact and future roadmap.
  • •Monitor account health and forecast using Freshpaint, Looker, and HubSpot; coordinate cross-functionally to remove blockers and unlock value.
Travel: Medium travel

Pay and Benefits

Salary: USD 120,000 - 135,000 annually
Perks:Health InsuranceDentalVisionParental Leave

Key Requirements

  • •3+ years in customer-facing, commercial owning roles (e.g., Account Management/Customer Success) with Enterprise B2B SaaS customers.
  • •Proven success driving adoption, renewals, and expansion with measurable impact on net revenue retention.
  • •Consultative ability to uncover business problems, define success metrics, and map required capabilities to product value.
  • •Data-driven account planning and forecasting with disciplined CRM hygiene.
  • •Comfort translating between marketers, product managers, data teams, engineers, and executives; strong written/verbal communication for executive business reviews.
Experience:3+ yearsB2B SaaSHealthcareEnterprise customers
Skills:Consultative sellingData-driven decision makingExecutive communicationOwnershipCross-functional collaboration
Tech Stack:FreshpaintLookerHubSpotCRM hygieneTableauSnowflakeRedshift

Company Brief

Freshpaint
Freshpaint builds a privacy-first customer data platform for healthcare and other industries, capturing, transforming, and routing first‑party event data to analytics and marketing tools while protecting sensitive data such as PHI and ensuring compliance.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.9
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