Lead Specialist GES SBS Customer Quality

DSM
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer-oriented","Accurate","Service-oriented","High-quality focus","Team player"]

Serve as a key quality contact for customers and internal business partners, ensuring timely, accurate responses to quality requests such as issues, questionnaires, and quality statements. Build customer QA relationships and support complaint handling to meet customer expectations. Improve customer service processes, provide QA operational support to projects and internal sales/marketing, and optimize customer-facing documentation in collaboration with product, application, and regulatory teams.

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FursaFursa
DSM
DSM
3 days ago

Lead Specialist GES SBS Customer Quality

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Last checked: 3 minutes agoStatus: Live

Job Summary

Serve as a key quality contact for customers and internal business partners, ensuring timely, accurate responses to quality requests such as issues, questionnaires, and quality statements. Build customer QA relationships and support complaint handling to meet customer expectations. Improve customer service processes, provide QA operational support to projects and internal sales/marketing, and optimize customer-facing documentation in collaboration with product, application, and regulatory teams.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the quality key-contact for customers and internal business partners.
  • •Ensure timely and correct responses to customer quality requests (issues, questions, quality statements, questionnaires).
  • •Build customer QA relations and create service levels supporting global and regional key account programs.
  • •Support and improve complaint handling processes to meet customer expectations.
  • •Provide QA operational support for projects, internal sales functions, and improve/optimize standard documentation portfolio with cross-functional teams.

Pay and Benefits

Perks:Learning BudgetRecognition

Key Requirements

  • •MSc/BSc level (or equivalent) in chemistry, food technology, microbiology or similar.
  • •2+ years of operational Quality Assurance experience in the Food industry (manufacturing or business).
  • •Customer-oriented QA experience managing customer QA relationships.
  • •Strong technical knowledge of production processes and Food Hygiene standards, including HACCP and ISO certifications.
  • •Ability to communicate effectively across levels and with customers; strong English communication (Spanish is a plus).
Experience:2+ yearsFood industryManufacturing
Education:Bachelor's in chemistry, food technology, microbiology
Skills:Customer-orientedAccurateService-orientedHigh-quality focusTeam player
Certifications:HACCPISO
Languages:EnglishSpanish
Tech Stack:OutlookPower BICRMPowerPointExcel

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn