Customer Service Executive (Bangkok, 10, TH, 10260)

Kerry Group
Bangkok
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Organizational skills","Time management","Autonomy","Teamwork"]

Serve as the main point of contact for customers, ensuring enquiries and requests are handled professionally and on time. Manage end-to-end order and export shipment processes, including documentation, booking, master data maintenance, and credit/debit handling. Investigate service issues, clarify requests, manage expectations, and escalate appropriately. Coordinate across Production, Supply Chain, Warehouse, Quality, and Finance while maintaining strong customer relationships and market/product knowledge.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kerry Group
Kerry Group
16 hours ago

Customer Service Executive (Bangkok, 10, TH, 10260)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the main point of contact for customers, ensuring enquiries and requests are handled professionally and on time. Manage end-to-end order and export shipment processes, including documentation, booking, master data maintenance, and credit/debit handling. Investigate service issues, clarify requests, manage expectations, and escalate appropriately. Coordinate across Production, Supply Chain, Warehouse, Quality, and Finance while maintaining strong customer relationships and market/product knowledge.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the main customer point of contact, ensuring timely, effective communication internally and externally.
  • •Maintain customer relationships and manage aspects of account/order management including order management, export shipment administration, master data maintenance, and credit/debit processing.
  • •Handle complaint handling and follow through on payment follow-up.
  • •Prepare shipping documents (invoice, packing list), book shipments, and manage export shipment processes.
  • •Clarify customer requests, manage expectations, determine causes of issues, escalate appropriately, and coordinate the ordering cycle through delivery with Production, Supply Chain, and Finance.

Key Requirements

  • •Minimum 3 years of customer care experience, with export and/or supply chain experience in the FMCG sector.
  • •Excellent communication skills in English and Thai (verbal and written).
  • •Strong organisational and time-management skills.
  • •Ability to work autonomously and as part of a team.
  • •Proficiency with Microsoft Office; SAP/SFDC experience is highly regarded.
Experience:3+ yearsFMCG
Skills:CommunicationOrganizational skillsTime managementAutonomyTeamwork
Languages:EnglishThai
Tech Stack:Microsoft OfficeSAPSFDC

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn