Assistant Manager, Call Center (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Training","Team motivation","Service improvement"]

Assist the Call Center Manager in running day-to-day operations, ensuring the resort delivers world-leading guest service. You’ll audit, plan, analyze, train, and report to continuously improve customer experience in line with resort standards. This role also requires evaluating service delivery, strengthening product knowledge, and providing clear, factual feedback to enhance guest interactions, in a fast-paced hospitality environment.

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Kerzer International
Kerzer International
2 days ago

Assistant Manager, Call Center (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Assist the Call Center Manager in running day-to-day operations, ensuring the resort delivers world-leading guest service. You’ll audit, plan, analyze, train, and report to continuously improve customer experience in line with resort standards. This role also requires evaluating service delivery, strengthening product knowledge, and providing clear, factual feedback to enhance guest interactions, in a fast-paced hospitality environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Call Center Manager in managing daily call center operations.
  • •Audit, plan, analyze, train, and report to continuously enhance customer experience.
  • •Evaluate service delivery and ensure the highest levels of product knowledge.
  • •Provide factual, tangible feedback to improve guest experience and service standards.
  • •Support a fast-paced environment to deliver world-leading guest interactions.

Pay and Benefits

Perks:Health InsuranceDentalTravel AllowanceLife InsuranceIncentive Program

Key Requirements

  • •Bachelor’s degree.
  • •2+ years in a similar Assistant Manager/Call Center position within a luxury five-star property.
  • •Extensive knowledge of call center operations and experience driving and motivating large teams toward service excellence.
  • •Excellent verbal and written communication skills.
  • •Ability to audit, plan, analyze, train, and report to enhance guest service per resort standards.
Experience:2+ yearsLuxury hospitalityHospitalityCall center operations
Education:Bachelor's
Skills:CommunicationLeadershipTrainingTeam motivationService improvement

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn