Customer Specialist - Full Time

CarMax
Illinois
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Guide customers through the used car buying and selling journey by supporting sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and perform cosmetic inspections. Handle administrative paperwork, payments, and document auditing, and coordinate service appointments by reviewing repair order invoices for accuracy. Ensure compliance with CarMax EH&S standards while delivering a seamless, customer-first experience.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Guide customers through the used car buying and selling journey by supporting sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and perform cosmetic inspections. Handle administrative paperwork, payments, and document auditing, and coordinate service appointments by reviewing repair order invoices for accuracy. Ensure compliance with CarMax EH&S standards while delivering a seamless, customer-first experience.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards and handle related documentation.
  • •Coordinate service appointments and review repair order invoices for accurate billing.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn