20 hours ago

Senior Solution Engineer (CX-EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Partner with Sales Management to align technical resources with revenue goals across mid-market and SMB segments. Lead discovery, requirements gathering, and technical scope definition, delivering product demonstrations and custom POCs. Own end-to-end RFP/RFI response and technical compliance documentation, creating solution blueprints and wireframes. Embed AI-driven workflows and generative AI capabilities into customer value stories while coordinating deal handoffs across Sales, Support, and Implementation.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Act as a strategic technical business partner to Sales Management, aligning technical resources to product revenue goals.
•Lead discovery calls, requirements gathering, and define technical scope for active deals.
•Build and deliver product demonstrations and custom proof of concepts (POCs).
•Manage end-to-end response processes for RFPs, RFIs, and technical compliance documentation.
•Embed AI capabilities and automate workflows into customer solutions and value stories, coordinating handoffs across Sales, Support, and Implementation.

Key Requirements

•4 to 7 years of hands-on experience in solution engineering, technical pre-sales, or relevant technical customer-facing roles in enterprise software/SaaS.
•Strong technical sales aptitude to articulate business and technical value to diverse audiences.
•Expertise in wireframing, technical documentation, and pre-sales compliance standards.
•Hands-on coding/scripting exposure (e.g., JavaScript, Python, REST APIs, webhooks) to build custom integrations and advanced POCs.
•Practical understanding of AI/ML concepts and generative AI tools, with the ability to apply them to optimize pre-sales workflows and customer solutions.

Experience:4-7 yearsEnterprise softwareSaaSAI/ML

Education:Bachelor's in Computer Science, Information Technology, Engineering

Skills:OrganizationalAnalyticalProblem-solvingCommunicationCross-functional collaboration

Languages:English

Tech Stack:JavaScriptPythonREST APIsWebhooksAIMLGenerative AI

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

20 hours ago

Senior Solution Engineer (CX-EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Act as a strategic technical business partner to Sales Management, aligning technical resources to product revenue goals.
•Lead discovery calls, requirements gathering, and define technical scope for active deals.
•Build and deliver product demonstrations and custom proof of concepts (POCs).
•Manage end-to-end response processes for RFPs, RFIs, and technical compliance documentation.
•Embed AI capabilities and automate workflows into customer solutions and value stories, coordinating handoffs across Sales, Support, and Implementation.

Key Requirements

•4 to 7 years of hands-on experience in solution engineering, technical pre-sales, or relevant technical customer-facing roles in enterprise software/SaaS.
•Strong technical sales aptitude to articulate business and technical value to diverse audiences.
•Expertise in wireframing, technical documentation, and pre-sales compliance standards.
•Hands-on coding/scripting exposure (e.g., JavaScript, Python, REST APIs, webhooks) to build custom integrations and advanced POCs.
•Practical understanding of AI/ML concepts and generative AI tools, with the ability to apply them to optimize pre-sales workflows and customer solutions.

Experience:4-7 yearsEnterprise softwareSaaSAI/ML

Education:Bachelor's in Computer Science, Information Technology, Engineering

Skills:OrganizationalAnalyticalProblem-solvingCommunicationCross-functional collaboration

Languages:English

Tech Stack:JavaScriptPythonREST APIsWebhooksAIMLGenerative AI

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor