Account Manager, FMCG, Groceries (Philippines E-Commerce)

ByteDance
Anywhere
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Relationship building","Negotiation","Results-driven","Customer focus","Service quality management"]

Drive growth of FMCG grocery marketplace merchants by acquiring and incubating brands and major sellers, building long-term relationships, and negotiating deals tied to campaigns or seasonality. Improve service quality to reduce cancellations/returns and enhance shipping and conversion. Discover collaboration opportunities, develop JBPs, and manage merchants using scalable incubation and management programs and tools.

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ByteDance
ByteDance
1 month ago

Account Manager, FMCG, Groceries (Philippines E-Commerce)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive growth of FMCG grocery marketplace merchants by acquiring and incubating brands and major sellers, building long-term relationships, and negotiating deals tied to campaigns or seasonality. Improve service quality to reduce cancellations/returns and enhance shipping and conversion. Discover collaboration opportunities, develop JBPs, and manage merchants using scalable incubation and management programs and tools.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and incubate brands, principals, and big merchants with significant GMV contribution
  • •Build and maintain merchant relationships and negotiate deals based on campaign or seasonality
  • •Identify collaborative opportunities aligned with merchants’ short- and long-term development plans and build JBPs
  • •Maintain seller service quality, including low cancellation/return rates and improved shipping factors to boost conversion and satisfaction
  • •Manage merchants using scalable incubation and management programs and tools

Key Requirements

  • •Bachelor’s degree or equivalent practical experience
  • •3+ years of experience in the e-commerce industry
  • •Familiarity with FMCG brands
  • •Food & Beverages/Groceries category exposure is a plus
  • •Direct experience working with sellers from relevant industries, including content/live-streaming selling is preferred
Experience:3+ yearsE-commerceFMCGGroceries
Education:Bachelor's
Skills:Relationship buildingNegotiationResults-drivenCustomer focusService quality management

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn