Service Advisor - BMW MINI of Dallas

AutoNation
Dallas, Plano
Full timeFunction: SalesEducation: high_schoolSkills: ["Communication","Consultative skills","Interpersonal skills","Organizational skills","Customer follow-up"]

Serve as the key link between service technicians and customers at BMW MINI of Dallas, scheduling appointments and explaining recommendations in easy-to-understand terms. Drive customer satisfaction and targeted sales goals using a consultative approach to maintenance planning, upsells, and repair-order transparency. Conduct vehicle walk-arounds, inspections, and test drives, coordinate with technicians and parts associates for timely work, and follow up to ensure a great service experience while building product knowledge.

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FursaFursa
AutoNation
AutoNation
3 weeks ago

Service Advisor - BMW MINI of Dallas

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the key link between service technicians and customers at BMW MINI of Dallas, scheduling appointments and explaining recommendations in easy-to-understand terms. Drive customer satisfaction and targeted sales goals using a consultative approach to maintenance planning, upsells, and repair-order transparency. Conduct vehicle walk-arounds, inspections, and test drives, coordinate with technicians and parts associates for timely work, and follow up to ensure a great service experience while building product knowledge.
Location: Dallas, Plano
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Set, confirm, and prepare for customer appointments to ensure a great service experience.
  • •Greet customers and determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
  • •Use a consultative selling process to plan ongoing required maintenance and suggest upsell opportunities.
  • •Create repair orders with clear cost and time estimates, maintaining full transparency.
  • •Communicate with technicians and parts associates and follow up with customers to ensure satisfaction and timely vehicle status updates.

Pay and Benefits

Perks:Health InsuranceDentalVision401kMaternity BenefitsDiscounts

Key Requirements

  • •High school diploma or equivalent.
  • •Proven ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Demonstrated communication, consultative, interpersonal, and organizational skills.
  • •Valid in-state driver’s license and an acceptable, safe driving record.
Education:High School
Skills:CommunicationConsultative skillsInterpersonal skillsOrganizational skillsCustomer follow-up
Licenses:In-state driver's license
Tech Stack:Technology

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn