IT Anwenderbetreuer (m/f/d)

RTX
Heidelberg
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsEducation: certificationSkills: ["Teamwork","Proactive","Customer-oriented communication"]

Provide Level 1/2 end-user support for IT systems and application issues, serving as the primary contact for employees using PCs, phones/smartphones, and printers. Plan and install IT end devices and related software, troubleshoot and resolve user problems, and support device installation, upgrades, and component replacements. Also assist with IT system/project concept work, and handle employee onboarding/offboarding and training.

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FursaFursa
RTX
RTX
1 month ago

IT Anwenderbetreuer (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide Level 1/2 end-user support for IT systems and application issues, serving as the primary contact for employees using PCs, phones/smartphones, and printers. Plan and install IT end devices and related software, troubleshoot and resolve user problems, and support device installation, upgrades, and component replacements. Also assist with IT system/project concept work, and handle employee onboarding/offboarding and training.
Location: Heidelberg
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Support end users in using company IT systems.
  • •Plan and install IT end devices and systems, including related software.
  • •Analyze and resolve user issues across IT system and program defects at Level 1 and Level 2.
  • •Support user PCs and telecom devices (phones/smartphones), printers, and parts of the network; provide advice via phone, walk-in, or remote PC support.
  • •Support installations, expansions, troubleshooting, and onboarding/offboarding and training for existing and new IT systems.

Pay and Benefits

Perks:Paid LeavePensionLearning BudgetHealth Insurance

Key Requirements

  • •Completed training as a specialist for system integration (Fachinformatiker Systemintegration) or IT system merchant (IT-Systemkaufmann) or similar qualification.
  • •3-5 years of relevant professional experience after training.
  • •Experience with end user support (Level 1 and Level 2).
  • •Fluent German and English in spoken and written form.
  • •Ability to work in a team (including matrix teams), with proactive and customer-oriented communication.
Experience:3-5 years
Education:Certification / Diploma
Skills:TeamworkProactiveCustomer-oriented communication
Languages:GermanEnglish

Eligibility

Nationality:EU National

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website