NTT

3 months ago

Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide onsite desktop and desk-side support for a strategic customer, handling IMAC services, break/fix repairs, and moderate troubleshooting for desktops/laptops and peripherals. Deliver customer service to an end-user base through in-person, phone, email, and video support. Diagnose performance issues, including those related to firewall, proxy, or antivirus software, and manage tickets/workload using a customer ticketing system. Work onsite daily in Edison, NJ with possible assignments in nearby sites.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Perform moderate-to-complicated configuration and repair of desktop/laptop equipment and connected peripherals.
•Provide onsite customer service for computing functionality, diagnostics, assistance, and consultations in person, phone, email, and video conferences.
•Conduct troubleshooting and resolve product performance issues, including issues caused by firewall, proxy, or anti-virus software.
•Handle break/fix (hardware and software), including troubleshooting, parts replacement, and repair for desktops/laptops and attached peripherals such as printers.
•Manage installations and maintenance activities (IMAC), including desktop/laptop/printer setup and ticket/workload management using a customer ticketing system.

Pay and Benefits

Salary: USD 27 - 33.42 hourly

Key Requirements

•1+ years of desktop support experience, including workstation hardware assembly, troubleshooting, and component replacement.
•Hands-on installation, configuration, and troubleshooting of Windows operating systems and MS applications (Office).
•Hands-on troubleshooting experience with antivirus programs and browsers.
•Basic customer-facing support capability with strong communication across phone, in person, and email.
•Ability to lift and move hardware as needed for break/fix and installation work.

Experience:1+ years

Skills:Customer serviceTroubleshootingCommunicationMulti-taskingProblem-solving

Tech Stack:WindowsWindows 10MS OfficeGoogle WorkspaceChromeOSIOSCitrix clientActive DirectoryIvanti LANDeskIMACIP phoneAntivirusBrowsersFirewallProxyTicketing systemPrintersThin clientsSoftware pushImaging

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT