IT Support Engineer (Warehouse & Factory)

GMG
Anywhere
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Customer-first mindset"]

Provide first-line IT support and resolve service tickets within SLAs, supporting users across warehouse and factory operations. Install and maintain IT hardware and devices, manage and tag assets in ITSM, and troubleshoot operating systems and applications. Support enterprise platforms including MDM, SAP, Office 365, RoutePro, Kofax, and Bartender, while monitoring SafeQ servers and related infrastructure to ensure high availability and smooth rollouts.

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FursaFursa
GMG
GMG
1 year ago

IT Support Engineer (Warehouse & Factory)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide first-line IT support and resolve service tickets within SLAs, supporting users across warehouse and factory operations. Install and maintain IT hardware and devices, manage and tag assets in ITSM, and troubleshoot operating systems and applications. Support enterprise platforms including MDM, SAP, Office 365, RoutePro, Kofax, and Bartender, while monitoring SafeQ servers and related infrastructure to ensure high availability and smooth rollouts.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Act as first point of contact for IT issues, resolve tickets within defined SLAs, and manage/communicate service tickets using the ticketing system.
  • •Install, configure, and maintain computer hardware and operating systems (Windows, Mac OS, Android, iOS) and required applications per company IT policies.
  • •Support and maintain enterprise applications including MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
  • •Support warehouse and logistics systems and interfaces (PTL, WAMAS, conveyor systems), and monitor SafeQ servers and related infrastructure (VMs, local servers, MDFs, IDFs).
  • •Assist with IT projects and application rollouts aligned with SOPs, and coordinate IT procurement and vendor services.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •3–5 years of experience in help desk or IT support roles.
  • •Proficiency supporting enterprise applications such as MDM, SAP, Office 365, and warehouse systems.
  • •Strong technical expertise in configuring and troubleshooting IT hardware and software.
  • •Familiarity with ITSM tools and SafeQ servers, including managing VMs, MDFs, and IDFs.
  • •Knowledge of networking and virtualization, with excellent problem-solving and communication skills.
Experience:3-5 years
Education:Bachelor's in Information Technology, Computer Science
Skills:Problem-solvingCommunicationCustomer-first mindset
Tech Stack:WindowsMac OSAndroidIOSITSMMDMSFARouteProKofaxBartenderOffice 365SAPSafeQVMsNetworkingVirtualizationHandheld scannersLabel printersBarcode readersLaser printers

Company Brief

GMG
GMG (Gulf Marketing Group) is a global well-being company that retails, distributes and manufactures consumer, sports, health & beauty, food and home brands across MENA, SEA and Hong Kong, operating retail stores, distribution and manufacturing divisions.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1977
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