Debt Collections Advisor - Italy

Murphy AI
Milan
Workplace: RemoteContractFunction: Banking, Lending & CreditSkills: ["Domain expertise","Compliance awareness","Judgment","Communication"]

Advise Murphy’s AI agents on real-world Italian debt collections. You’ll review call flows, scripts, negotiation logic, and escalation paths; validate assumptions around cadence, cure rates, and settlement ranges; and stress-test edge cases like disputes and hardship. You’ll also flag compliance risks, advise on tone and contact-frequency norms, and share anonymized collections playbooks through periodic working sessions with product and engineering teams.

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FursaFursa
Murphy AI
Murphy AI
1 week ago

Debt Collections Advisor - Italy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Advise Murphy’s AI agents on real-world Italian debt collections. You’ll review call flows, scripts, negotiation logic, and escalation paths; validate assumptions around cadence, cure rates, and settlement ranges; and stress-test edge cases like disputes and hardship. You’ll also flag compliance risks, advise on tone and contact-frequency norms, and share anonymized collections playbooks through periodic working sessions with product and engineering teams.
Location: Milan
Workplace: Remote
Employment Type: Contract
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Review Murphy’s AI agent call flows, scripts, and negotiation logic, flagging mismatches with real collections desk practice.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world performance.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory-trigger scenarios.
  • •Identify compliance risks and advise on tone, channel mix, and contact-frequency norms acceptable in the Italian market.
  • •Participate in periodic working sessions and share anonymized collections examples, scripts, and playbooks with product and engineering teams.

Key Requirements

  • •5+ years of experience in debt collections.
  • •Current or recent (within 2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Experience owning creditor-side collections processes (e.g., placement strategy, make-vs-buy, portfolio oversight) or running floor-level collections/contact-centre operations.
  • •Ability to validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
  • •Experience assessing compliance and advising on tone, channel mix, and contact-frequency norms.
Experience:FintechDebt collection
Skills:Domain expertiseCompliance awarenessJudgmentCommunication

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn