Network Engineer I

Citizens Bank
United States
Workplace: HybridFull timeUSD 37.5 - 45.67 hourlyFunction: IT Operations (Systems/Network Admin)Experience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Attention to detail","Communication","Customer service","Ability to learn"]

Support and maintain enterprise network infrastructure as a Network Operations Center (NOC) Engineer – Tier 1. Monitor the network for alerts and service interruptions, provide Tier 1 troubleshooting and support using established procedures, and document incidents in a ticketing system. Escalate complex issues to Tier 2, collaborate with engineering and IT operations on standard changes, and coordinate with second-line teams and vendors to restore service quickly while maintaining high service reliability.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Network Engineer I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support and maintain enterprise network infrastructure as a Network Operations Center (NOC) Engineer – Tier 1. Monitor the network for alerts and service interruptions, provide Tier 1 troubleshooting and support using established procedures, and document incidents in a ticketing system. Escalate complex issues to Tier 2, collaborate with engineering and IT operations on standard changes, and coordinate with second-line teams and vendors to restore service quickly while maintaining high service reliability.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Monitor enterprise network infrastructure and investigate alerts, incidents, and service interruptions.
  • •Provide Tier 1 technical support for network-related issues and follow escalation paths.
  • •Document incidents, troubleshooting steps, and resolutions in the ticketing system.
  • •Escalate complex or unresolved issues to Tier 2 with clear handoffs.
  • •Collaborate with network engineering and other support teams to implement approved standard changes and restore services with second-line teams, field services, and vendors.

Pay and Benefits

Salary: USD 37.5 - 45.67 hourly
Perks:MedicalDentalVisionRetirementParental LeaveWellness StipendPaid Leave

Key Requirements

  • •2+ years of experience in a Network Operations Center (NOC) or similar network support role.
  • •Familiarity with ticketing systems and incident/request workflows.
  • •Working knowledge of network routing, switching, and wireless technologies, preferably with Cisco, Aruba, or Arista.
  • •Ability to work effectively in a fast-paced 24/7 operational environment under pressure.
  • •Strong problem-solving skills, attention to detail, and clear verbal and written communication.
Experience:2+ yearsNetwork operations
Education:Bachelor's
Skills:Problem-solvingAttention to detailCommunicationCustomer serviceAbility to learn
Certifications:CCNACompTIA Network+PCSNA
Tech Stack:CiscoArubaAristaTicketing systemsAlgosecSplunkPanoramaPalo AltoFirepowerNetskopeLoad BalancersProxiesVPNNetwork routingSwitchingWireless technologies

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website