Senior Associate, Product Management - Trade Credit Customer Experience

Discover Financial
Chicago, Virginia
Workplace: OnsiteFull timeUSD 101,100 - 115,400 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Communicate complex ideas","Influence stakeholders","Biased toward action","Customer focus","Teamwork"]

Own product development for the Trade Credit customer experience in a B2B market, enhancing capabilities for customers, partners, and internal support agents. Partner with Product Managers, stakeholders, designers, and Software Engineers to translate insights into innovative features. Create acceptance criteria and MVPs, break epics into user stories, use data-driven hypothesis testing to deliver business outcomes, and lead roadmaps while following risk and process needs in an agile environment.

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Discover Financial
Discover Financial
4 weeks ago

Senior Associate, Product Management - Trade Credit Customer Experience

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own product development for the Trade Credit customer experience in a B2B market, enhancing capabilities for customers, partners, and internal support agents. Partner with Product Managers, stakeholders, designers, and Software Engineers to translate insights into innovative features. Create acceptance criteria and MVPs, break epics into user stories, use data-driven hypothesis testing to deliver business outcomes, and lead roadmaps while following risk and process needs in an agile environment.
Location: Chicago, Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and enhance capabilities within the B2B trade credit market and elevate user experience for customers, partners, and internal support agents.
  • •Collaborate cross-functionally with Product Managers and key stakeholders, working directly with Software Engineers to deliver high-value features.
  • •Build acceptance criteria and identify additional research needed to shape feature design.
  • •Break business epics into features and user stories, driving toward a lowest-effort or MVP feature test.
  • •Own and prioritize feature development roadmaps using hypothesis-driven data assessment while managing process and risk.

Pay and Benefits

Salary: USD 101,100 - 115,400 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 1 year of product management experience or at least 1 year in product design, agile delivery, business analysis, data science, or software engineering.
  • •Bachelor’s degree in computer science or engineering.
  • •1+ years translating business strategy or analysis into consumer-facing digital products.
  • •1+ years working with cross-functional teams as a product owner in an agile development process.
Experience:1+ yearsB2BTrade creditDigital products
Education:Bachelor's
Skills:Communicate complex ideasInfluence stakeholdersBiased toward actionCustomer focusTeamwork
Tech Stack:AgileMVPProduct owner

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn