Customer Service Agent: German (11:00am - 20:00pm)

Fever Up
Brazil
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Planning","Organization","Problem-solving","Time-management","Adaptability"]

Provide customer service via email, phone, and social media to resolve incidents, answer incoming calls and chats, and deliver accurate information using the right tools and procedures. Handle complaints with appropriate solutions and follow-ups, keeping records and filing documents. Collaborate in parallel with Operations when incident resolutions vary. This home-office role requires strong German and fluent English, plus organized, solution-oriented support.

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FursaFursa
Fever Up
Fever Up
21 hours ago

Customer Service Agent: German (11:00am - 20:00pm)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live

Job Summary

Provide customer service via email, phone, and social media to resolve incidents, answer incoming calls and chats, and deliver accurate information using the right tools and procedures. Handle complaints with appropriate solutions and follow-ups, keeping records and filing documents. Collaborate in parallel with Operations when incident resolutions vary. This home-office role requires strong German and fluent English, plus organized, solution-oriented support.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by email, phone, or social media to solve customer incidents
  • •Manage incoming calls and chats and respond to customer service inquiries
  • •Provide accurate, valid, and complete information using the right methods/tools
  • •Handle customer complaints with appropriate solutions and alternatives; follow up to ensure resolution
  • •Follow communication procedures and policies; keep records of customer interactions and file documents

Pay and Benefits

Perks:Remote WorkHealth InsuranceGym MembershipEvent Discounts

Key Requirements

  • •Previous experience in User Support or Customer Service positions
  • •Zendesk experience preferred
  • •High German level (oral & written) and fluent English; Spanish or Portuguese is also required
  • •Skilled at planning, organizing, prioritizing, and executing simultaneous tasks
  • •Strong communication and interpersonal skills; solution-oriented, reliable, and detail-oriented
Experience:Customer support
Skills:CommunicationInterpersonal skillsPlanningOrganizationProblem-solvingTime-managementAdaptability
Languages:GermanEnglishSpanishPortuguese
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn