Traveling Test Center Manager

Prometric
Burlington
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Teamwork","Flexible scheduling","Problem solving","Attention to detail","Team collaboration"]

Manage the day-to-day operations of Prometric test centers across Massachusetts and New Hampshire, ensuring facilities, performance, and exam integrity meet standards. Supervise candidate security/verification, review staff timesheets and expenses, and help resolve candidate or building issues. Operate required testing-center technology (e.g., DVR, digital camera, IVR/telephone, alarm systems) and serve as a test administrator when needed while participating in quality assurance and audit initiatives.

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FursaFursa
Prometric
Prometric
1 month ago

Traveling Test Center Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 days agoStatus: Live

Job Summary

Manage the day-to-day operations of Prometric test centers across Massachusetts and New Hampshire, ensuring facilities, performance, and exam integrity meet standards. Supervise candidate security/verification, review staff timesheets and expenses, and help resolve candidate or building issues. Operate required testing-center technology (e.g., DVR, digital camera, IVR/telephone, alarm systems) and serve as a test administrator when needed while participating in quality assurance and audit initiatives.
Location: Burlington
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure assigned test centers consistently meet Prometric and testing-client standards for operations and performance.
  • •Supervise security/verification procedures for candidates, including identification and eligibility confirmation.
  • •Review and approve timesheets and expenses for staff.
  • •Provide security by ensuring locks and security systems are properly used.
  • •Serve as a TCA to administer tests and operate required testing-center systems (e.g., DVR, digital camera, IVR/telephone, alarm system), while filing reports on irregular situations or complaints.
Travel: Low travel

Pay and Benefits

Perks:Paid HolidaysPaid TrainingSick Time401kEmployee AssistanceVisionFsaPaid Leave

Key Requirements

  • •High school diploma or equivalent; college experience is a plus.
  • •2+ years of customer service experience (call center, retail, restaurant, etc.).
  • •1+ year of management or supervisory experience.
  • •Must be 18 years of age to qualify.
  • •Ability to lift up to 40 pounds and meet physical proctoring requirements (including moving through the test room every 8-10 minutes).
Experience:2+ yearsCustomer service
Education:High School
Skills:TeamworkFlexible schedulingProblem solvingAttention to detailTeam collaboration
Tech Stack:DVRDigital cameraIVRTelephone systemAlarm systemComputers

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn