AI Business Specialist | Excellence & Performance (Sao Bernardo do Campo, Sao Paulo, BR, 09750-730)

Allianz
São Paulo
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 1-5 yearsSkills: ["Analytical mindset","Business curiosity","Communication","Collaboration","Ethical mindset"]

Transform operational processes by applying AI, automation, and data-driven solutions in Complaints Management. Develop AI-supported tools that surface relevant case information, generate structured case summaries, and continuously improve outputs with operational teams. Build dashboards to track training completion, quality KPIs, and performance trends, and pilot new training approaches while collaborating with global teams across Complaints, Fraud, and operational performance.

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FursaFursa
Allianz
Allianz
23 hours ago

AI Business Specialist | Excellence & Performance (Sao Bernardo do Campo, Sao Paulo, BR, 09750-730)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Transform operational processes by applying AI, automation, and data-driven solutions in Complaints Management. Develop AI-supported tools that surface relevant case information, generate structured case summaries, and continuously improve outputs with operational teams. Build dashboards to track training completion, quality KPIs, and performance trends, and pilot new training approaches while collaborating with global teams across Complaints, Fraud, and operational performance.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Identify opportunities to use AI and automation to improve operational processes, particularly within Complaints Management.
  • •Develop and enhance AI-supported solutions to help teams access case information and make better-informed decisions.
  • •Create structured case summaries by combining operational and customer information sources.
  • •Collaborate with operational teams to continuously improve AI outputs based on real cases and evolving business needs.
  • •Support Training & Quality by using AI tools and data visualization, including automated dashboards for KPIs and performance trends.

Key Requirements

  • •1–5 years of experience in data, operations, business analytics, training, or quality, including relevant internships or academic projects.
  • •Bachelor's or Master's degree in Engineering, Data Analytics, Business Engineering, or an equivalent background.
  • •Hands-on experience with AI tools, digital platforms, and data visualization.
  • •Ability to work with AI, machine learning, data analytics, and cloud-based tools with responsible insights aligned to data governance, security, and ethical use standards.
  • •Clear and effective communication skills in English and the ability to collaborate in a global, multicultural environment.
Experience:1-5 yearsDataOperationsBusiness analyticsTrainingQualityAIMachine learningData analytics
Education:
Skills:Analytical mindsetBusiness curiosityCommunicationCollaborationEthical mindset
Languages:English
Tech Stack:Artificial IntelligenceAI toolsAutomationMachine learningData analyticsData visualizationCloud-based toolsDigital platformsDashboards

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn